Manager, Merchandising Operations, Break/Fix Display Program

Walmart • Bentonville, AR

9d • $70,000 - $130,000

About The Position

Walmart is seeking a Manager to lead the Break/Fix Display Program supporting in-store fixtures, interactive displays, and demo units. This role will ensure customer-facing displays remain operational, safe, and brand-compliant across the store fleet while driving program efficiency, vendor accountability, and cost control. This leader will serve as the central point of coordination between field teams, vendors, and cross-functional partners to reduce downtime and protect the in-store customer experience.

Requirements

• 3–5 years of experience in retail operations, program management, facilities, or vendor management.
• Strong PMO discipline with experience managing third-party service providers.
• Data-driven mindset and ability to translate KPIs into action.
• Ability to influence cross-functional partners in a large-scale retail environment.

Nice To Haves

• Project Management Certification
• Six Sigma certification
• Supervisory experience

Responsibilities

• Own end-to-end management of the Break/Fix display program.
• Establish and manage SLAs, service standards, and escalation processes.
• Monitor vendor performance including response time, first-time fix rate, and compliance.
• Develop reporting dashboards to track uptime, cycle time, cost, and recurring issues.
• Identify root causes and implement preventative solutions to reduce repeat repairs.
• Partner cross-functionally with Merchandising, Store Operations, Asset Protection, Supply Chain, and Finance.
• Support new display rollouts by embedding break/fix readiness into launch plans.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager