Break/Fix Technician

Fire Fighter Sales & Service Co.•Cranberry Township, PA

About The Position

All Lines Technology has an immediate opening for a Hardware Technician! The individual in this role will act as a break/fix technician who troubleshoots PCs, printers, and other technology. Job Summary Under the direction of management and more senior members of the team, the Hardware Technician will provide day to day hardware support for the community end user computing and printer devices. This support will involve hardware evaluation, troubleshooting and repair for computers and printers thought the enterprise.

Responsibilities

Actively participate in technical mentorship by senior level team members.
Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
Shows the ability to adjust and be flexible to change by adapting approach when necessary.
Mentors less experienced staff.
Responsible for continuous self-study, trainings, certifications, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Provide hardware support for problem requests escalated by the ISD Help Desk and/or PC Support and coordinates with personnel and vendors to resolve issues.
Report back to the ISD Help Desk/PC Support and/or end user, regarding problem status until resolved.
Document request status and resolution activities, as directed.
Draws on IT knowledge, previous experience, and other resources to independently resolve issues.
Follow procedures for documentation of Break Fix services to the end user community.
Update all project management and time tracking tools accordingly.
Work directly with vendors and their systems for part orders and returns
Manage small projects with guidance of leadership and senior team members.
Ability to manage time, tickets, and workload under the direction of leadership
Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.