Break Fix Technician

CCG Marketing Solutions•West Caldwell, NJ

About The Position

We’re looking for a hands-on, tech-savvy Break-Fix Technician to keep our high-speed inkjet production printers running at peak performance. You’ll be the go-to expert for diagnosing, repairing, and maintaining Helix inkjet systems, making sure production never skips a beat. This is a fast-paced environment where you’ll learn, solve problems, and make an immediate impact!

Requirements

3–5+ years’ experience in inkjet or digital printing maintenance and repair (Helix experience a plus).
Strong troubleshooting and mechanical/electronic repair skills.
Tech-forward mindset and comfort using diagnostic software tools.
Excellent communication skills — bilingual in English and Spanish strongly preferred.
Organized, dependable, and thrives under pressure.
Curious, collaborative, and eager to learn new technology.

Responsibilities

Diagnose hardware, software, and print-quality issues on Helix inkjet printers.
Use diagnostic tools and software to identify and resolve problems quickly.
Replace parts, repair mechanical and electronic components, and recalibrate systems.
Perform scheduled maintenance (cleaning printheads, replacing inks, calibrations, etc.).
Keep detailed service logs, maintenance records, and part usage reports.
Provide real-time support to machine operators — train and guide them on machine operation, basic troubleshooting and best practices.
Partner with IT, production, and vendor teams to resolve complex issues fast.
Track spare parts and consumables, making sure critical items are always in stock.
Record inventory levels and help improve repair-response efficiency.
Stay current on the latest inkjet tech, software updates, and tools.
Participate in hands-on training and contribute ideas for process improvement.