Manager, Member Experience Strategy

Oscar Health•New York City, NY

6d•Hybrid

About The Position

Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes. You will report into the Associate Director, Member Strategic Initiatives. Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $117,576 - $154,318 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Requirements

4+ years of experience in business operations, strategy, or consulting
3+ years of experience in delivering projects / programs
1+ years of experience working in SQL
Experience using data and metrics to drive improvements in programs
Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

Nice To Haves

Experience / background in a fast-paced operations environment
Master's Degree
Healthcare experience (health insurance, provider, or healthcare consulting)

Responsibilities

Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
Monitor and report out on key implementation, project, and departmental metrics.
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
May oversee team members directly and mentor team members and promotes colleagues' growth and professional development.
Compliance with all applicable laws and regulations
Other duties as assigned