Strategy & Customer Experience Manager

Husqvarna Group•Olathe, KS

1d•Hybrid

About The Position

Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna’s market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences. Why join Husqvarna? We are one of the world’s oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at www.husqvarnaconstruction.com

Requirements

Bachelor's degree required or equivalent experience
At least 8 years’ experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management.
Exceptional strategic thinking and business analysis skills
Strong project and portfolio management skills
Excellent communication and presentation skills
Strong networking skills and ability to build relationships at all levels
Extraordinary analytical capabilities through the development of various data models
Ability to influence and manage laterally through the organization

Responsibilities

Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets
Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market
Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps
Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry
Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation
Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management
Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes.
Develop the business’ customer experience (CX) vision, map customer journeys, and identify pain points
Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization
Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes
Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes
Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics
Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction
Stay up to date on CX trends that fit the construction industry and the needs of its customers