Manager, Member Experience Strategy

Oscar Health • Atlanta, GA

7d • $105,818 - $138,886 • Remote

About The Position

You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes.
You will report into the Associate Director, Member Strategic Initiatives.

Requirements

• 4+ years of experience in business operations, strategy, or consulting
• 3+ years of experience in delivering projects / programs
• 1+ years of experience working in SQL
• Experience using data and metrics to drive improvements in programs
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

Nice To Haves

• Experience / background in a fast-paced operations environment
• Master's Degree
• Healthcare experience (health insurance, provider, or healthcare consulting)

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
• Monitor and reports out on key implementation, project, and departmental metrics.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly and mentor team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Benefits

• employee benefits
• participation in Oscar's unlimited vacation program
• annual performance bonuses
• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees