Manager Medical Staff Services

Independence Health System Careers•Greensburg, PA

17h

About The Position

Essential Job Functions Support the execution of company strategy across business segments to optimize experience and results. Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines. Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant. Assure completion of staff competencies including mandatory education and programs relative to job specific criteria. Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary. Align strategic compass with department goals; write compelling SMART goals in support of the organization's mission, vision, and values. Help employees understand importance of aligning goals with Independence Health mission. Equitably and consistently apply and practice policies and procedures for all staff. Practice and encourage staff readiness in compliance with agency regulations and guidelines. Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers. Respond to client service recovery issues within required time frame and to the satisfaction of the customer. Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information. Maintain a daily meeting board for purpose of displaying problem solving activity. Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict. Provide opportunities for staff to actively provide input into decision making process; seek input before decision is made. Encourage commitment of quality work throughout areas of responsibility. Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity. Act on most urgent tasks; prioritize and delegate workable systems. Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement. Lead at least one process improvement initiative for department per year; participate in at least one LEAN project per year outside of department. Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work. Adhere to Premier benchmarks for own department. Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey. Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances. Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately. Hold staff accountable for consistently modeling the behavioral standards. Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Excela Health’s desired culture; effectively match right person to right job. Provide opportunities for the education, training, and development of staff to help them reach their highest potential. Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development. Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Excela Health. Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices. Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format. Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance. Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations. Identify and implement revenue enhancement opportunities. Seek opportunities to reduce operating costs while balancing quality resources. Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before. Stretch capital resources by extending life of existing assets. Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards. Specialty Job Functions Supervise the credentialing process. Coordinate the collection and verification of appropriate data for appointment of new medical staff members in accordance with regulatory agencies. Coordinate, collect and analyze data related to reappointment of medical staff members in accordance with regulatory agencies Responsible to insure that the credentialing process is in compliance with current standards and regulations, including JCAHO and Department of Health. Prepare credentialing information for department chairmen, Credentials Committee, MEC, Safety and Quality Committee and the Board of Trustees Provide oversight of the Continuing Medical Education program for physicians. Assure that the CME program is in compliance with the PMS regulations for category one accreditation. Direct scheduling of lectures to meeting the mission of the CME Committee and hospitals. Coordinate with the Quality Department for appropriate programming. Coordinate the Institutional Review Board Maintain all files for the IRB in accordance with governmental regulations. Schedule IRB meetings, prepare agenda packet, attend IRB meeting and prepare meeting minutes. Prepare all correspondence to principal investigators. Assist department and committee chairmen in the development of meeting agendas. Ensure completion of minutes specifically assigned by the Chief Medical Officer or as requested by committee or department chair. Supervise the scheduling of meetings, arrangement of meeting rooms, and the overall preparation of meetings, including the timely distribution of meeting notices. Ensure completion of data and documents for assigned meetings and assist chairmen in the preparation of follow-up correspondence and actions as a result of departmental and committee meetings. Implement and supervise physician orientation program. Coordinate and assist with communication between the Medical Staff Office, medical staff members, administration and other hospital departments. Other duties as assigned.

Requirements

Bachelor’s Degree in related field and five (5) years of management experience.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, analytical problem solving skills, must be able to function in a team environment.
Ability to follow direction from other team members, work independently assigned duties
Basic working knowledge of computers and office equipment
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
CPCS (Certified Provider Credentialing Specialist) or CPMSM (Certified Professional Medical Services Management) – NAMSS Certification preferred.
Act 34-PA Criminal Record from the PA State Police system.

Responsibilities

Support the execution of company strategy across business segments to optimize experience and results.
Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
Assure completion of staff competencies including mandatory education and programs relative to job specific criteria.
Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
Align strategic compass with department goals; write compelling SMART goals in support of the organization's mission, vision, and values.
Help employees understand importance of aligning goals with Independence Health mission.
Equitably and consistently apply and practice policies and procedures for all staff.
Practice and encourage staff readiness in compliance with agency regulations and guidelines.
Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers.
Respond to client service recovery issues within required time frame and to the satisfaction of the customer.
Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information.
Maintain a daily meeting board for purpose of displaying problem solving activity.
Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict.
Provide opportunities for staff to actively provide input into decision making process; seek input before decision is made.
Encourage commitment of quality work throughout areas of responsibility.
Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.
Act on most urgent tasks; prioritize and delegate workable systems.
Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.
Lead at least one process improvement initiative for department per year; participate in at least one LEAN project per year outside of department.
Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work.
Adhere to Premier benchmarks for own department.
Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey.
Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances.
Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
Hold staff accountable for consistently modeling the behavioral standards.
Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Excela Health’s desired culture; effectively match right person to right job.
Provide opportunities for the education, training, and development of staff to help them reach their highest potential.
Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Excela Health.
Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices.
Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines.
All Performance Management must be completed in a designated electronic format.
Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance.
Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
Identify and implement revenue enhancement opportunities.
Seek opportunities to reduce operating costs while balancing quality resources.
Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before.
Stretch capital resources by extending life of existing assets.
Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.
Supervise the credentialing process.
Coordinate the collection and verification of appropriate data for appointment of new medical staff members in accordance with regulatory agencies.
Coordinate, collect and analyze data related to reappointment of medical staff members in accordance with regulatory agencies
Responsible to insure that the credentialing process is in compliance with current standards and regulations, including JCAHO and Department of Health.
Prepare credentialing information for department chairmen, Credentials Committee, MEC, Safety and Quality Committee and the Board of Trustees
Provide oversight of the Continuing Medical Education program for physicians.
Assure that the CME program is in compliance with the PMS regulations for category one accreditation.
Direct scheduling of lectures to meeting the mission of the CME Committee and hospitals.
Coordinate with the Quality Department for appropriate programming.
Coordinate the Institutional Review Board
Maintain all files for the IRB in accordance with governmental regulations.
Schedule IRB meetings, prepare agenda packet, attend IRB meeting and prepare meeting minutes.
Prepare all correspondence to principal investigators.
Assist department and committee chairmen in the development of meeting agendas.
Ensure completion of minutes specifically assigned by the Chief Medical Officer or as requested by committee or department chair.
Supervise the scheduling of meetings, arrangement of meeting rooms, and the overall preparation of meetings, including the timely distribution of meeting notices.
Ensure completion of data and documents for assigned meetings and assist chairmen in the preparation of follow-up correspondence and actions as a result of departmental and committee meetings.
Implement and supervise physician orientation program.
Coordinate and assist with communication between the Medical Staff Office, medical staff members, administration and other hospital departments.
Other duties as assigned.