Manager, MarTech Operations Partnerships

Hilton • Addison, TX

2d • Onsite

About The Position

Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: Work directly with Global Partners with a primary focus on international co-brand relationships, business stakeholders and IT partners on new partner related enhancement requests in addition to existing partner enhancements Support key stakeholders when onboarding or decommissioning partners to determine best transactional path Weekly monitoring of partner activity (batch files received, and response sent, API's) to ensure all processes are working between the partners and Hilton Troubleshoot partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline Coordinate IP updates for partners, changes in processes (batch layouts, API's updates), issues with partner authentication Maintain all partner‑related SOPs, batch layouts, partner API documentation, and onboarding materials in Confluence and Jira Manage a flexible work schedule, including non‑traditional hours, to support and collaborate with existing and potential global partners across APAC and EMEA time zones. Coordinate and develop test cases with our UAT team How you will collaborate with others: Partner with Customer Marketing, Loyalty, Product, Technology, and external partners to align strategy, priorities, and execution across MarTech platform and partnership initiatives Collaborate with business, technology, and external partner teams to support ongoing MarTech partner operations, including assessing issues and enhancement requests, conducting initial research and impact assessments, and coordinating resolution efforts. Serve as a connector between business stakeholders and IT teams, ensuring shared understanding, alignment, and progress across cross‑functional workstreams Work with business teams and leaders to develop, maintain, and communicate roadmaps, providing visibility into priorities, dependencies, timelines, and progress for both working teams and executive audiences Partner with global external and internal teams to support onboarding, enhancements, and ongoing operational needs. What deliverables you will take ownership of: End‑to‑end ownership of MarTech partner operational deliverables for the EMEA and APAC regions, including intake management, prioritization, readiness coordination, and ongoing operational support Ownership of partner onboarding and enhancement documentation, including requirements, SOPs, testing artifacts, and operational runbooks Accountability for the operational performance and stability of partner integrations, including issue tracking, escalation management, and continuous‑improvement recommendations Development and ongoing maintenance of MarTech platform and partnership roadmaps in collaboration with business and technology teams, supporting planning, prioritization, and executive visibility

Requirements

• Five (5) years of experience in problem resolution, including identifying root causes and assessing the scope and scale of issues
• Five (5) years of experience driving MarTech enhancements by coordinating and influencing business stakeholders and IT teams, ensuring alignment on requirements, prioritization, timelines, and successful delivery from concept through production support
• Strong knowledge of databases and SQL
• Proven experience to define and manage strategic roadmaps, align cross‑functional stakeholders, and prioritize product and partnership initiatives, using tools such as Airtable or similar to drive execution and visibility.
• Experience serving as the central coordination point across vendors, technology teams, and integration partners to manage scope, dependencies, and successful delivery of MarTech enhancements.

Nice To Haves

• BA/BS Bachelor's Degree in Information Systems, Computer Science or related field
• One to three (1-3) years in Marketing or IT-related field
• Three (3) years Database and SQL experience
• Bilingual proficiency in an additional language (e.g., Chinese, Spanish, French, German)
• Exposure to cloud platforms, technologies, and processing environments
• Experience in hospitality, travel, or technology industries

Responsibilities

• Work directly with Global Partners with a primary focus on international co-brand relationships, business stakeholders and IT partners on new partner related enhancement requests in addition to existing partner enhancements
• Support key stakeholders when onboarding or decommissioning partners to determine best transactional path
• Weekly monitoring of partner activity (batch files received, and response sent, API's) to ensure all processes are working between the partners and Hilton
• Troubleshoot partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline
• Coordinate IP updates for partners, changes in processes (batch layouts, API's updates), issues with partner authentication
• Maintain all partner‑related SOPs, batch layouts, partner API documentation, and onboarding materials in Confluence and Jira
• Manage a flexible work schedule, including non‑traditional hours, to support and collaborate with existing and potential global partners across APAC and EMEA time zones.
• Coordinate and develop test cases with our UAT team
• Partner with Customer Marketing, Loyalty, Product, Technology, and external partners to align strategy, priorities, and execution across MarTech platform and partnership initiatives
• Collaborate with business, technology, and external partner teams to support ongoing MarTech partner operations, including assessing issues and enhancement requests, conducting initial research and impact assessments, and coordinating resolution efforts.
• Serve as a connector between business stakeholders and IT teams, ensuring shared understanding, alignment, and progress across cross‑functional workstreams
• Work with business teams and leaders to develop, maintain, and communicate roadmaps, providing visibility into priorities, dependencies, timelines, and progress for both working teams and executive audiences
• Partner with global external and internal teams to support onboarding, enhancements, and ongoing operational needs.
• End‑to‑end ownership of MarTech partner operational deliverables for the EMEA and APAC regions, including intake management, prioritization, readiness coordination, and ongoing operational support
• Ownership of partner onboarding and enhancement documentation, including requirements, SOPs, testing artifacts, and operational runbooks
• Accountability for the operational performance and stability of partner integrations, including issue tracking, escalation management, and continuous‑improvement recommendations
• Development and ongoing maintenance of MarTech platform and partnership roadmaps in collaboration with business and technology teams, supporting planning, prioritization, and executive visibility

Benefits

• Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager