Manager, Maintenance

Amherst College•Tampa, FL

About The Position

The Maintenance Manager is responsible for supervising a team of maintenance technicians and/or maintenance supervisor who will be responding to and repairing property issues identified by our residents throughout the branch city market. This team will also be conducting the pre- move in inspections to ensure a great move in experience for future move ins. This position reports directly to the local Area Manager. Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily Manage the market’s Brand Reputation. Soliciting online review after work has been completed in occupied homes Reviewing urgency and details of open work orders brought to ensure residents and assets are promptly tended to Ensure all team members and supervisor are assigned and complete a minimum of five work orders per day Ensure all team members and own work orders are closed out timely (while at the home) and address any outliers Schedule daily tasks and communicate with residents on expected arrival times Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope Responsible for ensuring all technicians are documenting all completed work by taking before and after photos Manage, coach, train, guide and hold accountable all team members (Maintenance Technician I Maintenance tech II and Lead) to ensure success of overall team/branch – supervise team goals and productivity Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met Onboard new Technicians and train existing Technicians to improve skills and productivity Track supplies and tool usage for restocking and servicing Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in Oversee the customer service policy and procedures by managing the following: scheduling of in-house maintenance techs and reputation management, etc. Assist managers and departmental partners with any escalated issues by researching, problem-solving and customer service skills A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems Provide exceptional customer service to MS Renewal residents Provide assistance and resources to peers as needed Maintain excellent vendor relations. Maintain and understand fundamental knowledge of the business Ability and willingness to learn all aspects of the Maintenance manager position and be willing to grow and develop to the next level within the company, Maintenance Regional Manager Other duties as assigned

Requirements

Bachelor’s degree preferred or a minimum of 3-5 years as a Supervisor with an emphasis on maintenance and customer service
Supervisory/Management experience with a minimum of three direct reports
5+ years prior maintenance experience; minimum of 3-year in maintenance with single-family or multi-family property management company
Comfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems.
Knowledge of electrical, plumbing, carpentry, lock key, and general household repairs
Hold one or more certifications in HVAC, Electrical or Plumbing
Proficient with Microsoft Office, including Outlook, Excel, and Word; as well as project and tenant management systems.
Knowledge of health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws and regulations
Servant Leadership mentality
Excellent communication and written skills
Excellent organizational and customer service/satisfaction philosophy
Valid driver’s license and be at least 21 years old
Must be able to multi-task in a fast paced environment

Nice To Haves

A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems
An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in

Responsibilities

Supervising a team of maintenance technicians and/or maintenance supervisor
Responding to and repairing property issues identified by residents
Conducting pre-move in inspections
Reviewing the calendar each day for assigned work orders
Ensuring all requested repair information is gathered
Managing the market’s Brand Reputation
Reviewing urgency and details of open work orders
Ensuring team members complete a minimum of five work orders per day
Scheduling daily tasks and communicate with residents on expected arrival times
Completing all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope
Ensuring all technicians are documenting all completed work by taking before and after photos
Managing, coaching, training, guiding and holding accountable all team members
Communicating with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders
Onboarding new Technicians and train existing Technicians to improve skills and productivity
Tracking supplies and tool usage for restocking and servicing
Performing rekeying of properties as well as other specific repair and/or securing work directly
Overseeing the customer service policy and procedures
Assisting managers and departmental partners with any escalated issues
Providing exceptional customer service to MS Renewal residents
Providing assistance and resources to peers as needed
Maintaining excellent vendor relations
Maintaining and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance manager position and be willing to grow and develop to the next level within the company, Maintenance Regional Manager
Other duties as assigned