Manager, Live Events Operations

WWE•Stamford, CT

11h

About The Position

The Live Event Operations Manager is a dynamic, strategic, and detail-oriented leader responsible for overseeing and optimizing all aspects of departmental business operations within the Live Events division. This role blends operational priorities with revenue strategy, requiring a proactive problem-solver who can manage day-to-day functions while driving high-impact initiatives that enhance profitability, efficiency, and fan experience.

Requirements

Bachelor’s degree in Business Administration, Event Management, Marketing, Finance, or a related field.
3–5 years of experience in live event operations, business operations, ticketing, revenue management, or a related industry.
Strong understanding of ticket pricing strategies, demand-based pricing models, yield management principles, and secondary market dynamics.
Proven ability to analyze sales data, interpret pace reports, and translate insights into actionable pricing and revenue strategies.
Strong oral and written communication skills with proficiency in Microsoft Office Suite and Adobe Suite.
Exceptional organizational and multitasking skills with the ability to prioritize competing deadlines in a fast-paced environment.
Strong interpersonal skills and the ability to collaborate effectively across departments.

Nice To Haves

TKO product knowledge preferred.

Responsibilities

Oversee a broad range of functional responsibilities critical to live event business operations, including reporting, cross-departmental systems management, and promotional support across domestic and international markets.
Manage program timelines, budgets, and deliverables for assigned initiatives, including VIP experiences, premium offerings, and upsell programs.
Leverage CRM systems and data analytics tools to assess fan behavior, purchasing trends, and campaign effectiveness.
Liaise across all creative departments, consolidating creative requests from multiple internal stakeholders, aligning priorities and timelines, and ensuring the timely, accurate, and strategic execution of all creative deliverables.
Develop and implement departmental revenue strategies to maximize ticket sales, ancillary revenue, and overall event profitability.
Support administrative and strategic needs of the department as designated by the Head of Live Events.
Utilize dynamic pricing tools and ticketing platforms to analyze demand patterns, pace reports, and real-time sales data to optimize pricing and inventory allocation.
Monitor departmental KPIs and revenue performance metrics, generating recurring and ad hoc reports to support executive decision-making.
Build and maintain strategic relationships with key partners, vendors, suppliers, and internal stakeholders within the TKO ecosystem.
Maintain current knowledge of all TKO programming, storylines, products, and talent to ensure strategic alignment across initiatives.