Manager, Learning & Development Delivery

McDonald's Corporation • Chicago, IL

1d • $101,437 - $126,797 • Onsite

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
The Manager, Hamburger University Training & Facilitation plays a meaningful role in advancing organizational learning and fostering leadership skills. This position is responsible for delivering impactful training programs that align with corporate priorities, improve operational excellence, and nurture a culture of continuous improvement. The role also includes leading facilitators to ensure consistent, high-quality execution of training for restaurant staff and leadership teams.

Requirements

• Minimum 5 years in training facilitation and/or leading delivery teams.
• Proven track record in leading learning programs, coaching facilitators, and driving engagement in leadership development initiatives.
• Chicago-based
• High school diploma or equivalent required; bachelor’s degree in Education, Human Resources, or related field preferred.
• Strong facilitation and presentation skills.
• Ability to lead and develop high-performing teams.
• Critical thinking with a focus on operational excellence.
• Excellent communication and interpersonal skills.
• Data-driven approach to evaluating and improving training effectiveness.

Nice To Haves

• Plus: experience in a field-facing/consultative role that collaborates with Franchisee influence
• Certifications in adult learning, instructional design, or leadership development are a plus.

Responsibilities

• Conduct Training Programs (up to 65%)
• Facilitate engaging, competency-based training sessions primarily for corporate staff and may include delivery for restaurant leaders and staff, ensuring alignment with corporate strategies and operational standards.
• Customize training delivery to meet diverse learner needs and leverage adult learning principles for maximum impact.
• Supervise and evaluate training efficiency through feedback, performance metrics, and post-training assessments; implement improvements based on data insights.
• Collaborate with cross-functional teams to integrate new initiatives, technology, and effective strategies into training content.
• Serve as a subject matter expert on leadership development and operational excellence within the restaurant environment.
• Manage HU Facilitation Team
• Lead and mentor a team of 5-6 facilitators, setting clear expectations for delivery quality, learner engagement, and program outcomes.
• Develop team capabilities through mentoring, performance reviews, and professional development plans.
• Prioritize effectively to meet training demand across multiple programs and geographies.
• Ensure consistency in curriculum delivery and adherence to Hamburger University standards.
• Partner with stakeholders to align team priorities with broader organizational goals and initiatives.

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager