Manager, Learning and Development Non-Clinical

TAG - The Aspen Group-posted 4 days ago
Full-time • Manager
5,001-10,000 employees
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The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team at Aspen Dental as a Manager, Learning & Development Non - Clinical. Job Summary The Manager is an important part of the Learning and Development team and has accountability for execution of development strategies and programs for the Field. This role will partner closely with the Sr Manager, Non-Clinical, and key business partners to create and implement learning solutions that support the successful onboarding and continued growth of Field team members. The Manager, L&D Non-Clinical is an individual who can effectively collaborate with Learning & Development and business team leaders. This individual contributor is a performance consultant who can develop and execute learning solutions to build foundational through advanced capabilities and confidence. The Manager, L&D Non-Clinical will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively within all levels of the organization.

  • Partner with Field team subject matter experts and the broader L&D team to understand specific developments needs for team members.
  • Manage end-to-end analysis, design, development, implementation, facilitation and evaluation of programs.
  • Design and deliver a suite of effective learning solutions, programs, tools, and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc.
  • Identify innovative and cost-effective solutions for team member development.
  • Manage appropriate external vendors.
  • Understand the specific needs of learners so you can advocate and adapt to their needs and preferences.
  • Evaluate existing programs/content for impact and alignment with organizational needs.
  • Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to continuously improve learning experiences.
  • Facilitate learning sessions and serve as a coach to other facilitators in programs for the purpose of elevating the learner's performance, including conducting Train the Trainers.
  • Continuously research and stay abreast of industry trends to integrate innovative methodologies and best practices.
  • Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning, and focusing on professional development goals.
  • Plan, organize, and execute tasks and activities with urgency.
  • Other duties as assigned.
  • Education level: Bachelor’s degree or equivalent work experience.
  • 3-5 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.
  • Understanding adult learning theory and principles.
  • Well versed in digital learning, just-in-time, and blended learning strategies.
  • Demonstrated skill in instructional design and implementing development programs for all audiences.
  • Excellent communication and influencing skills at all levels in the organization.
  • Flexibility and agility to be proactive in a fast-paced, ever-changing environment.
  • Excellent facilitation skills. Experience in small and large group facilitation in multiple modalities.
  • Experience in developing, implementing, and monitoring programs/processes
  • Very detail-oriented and organized.
  • Highly proficient in Microsoft Office Suite (i.e., multiple Outlook accounts, Word, Excel, PowerPoint, SharePoint, etc.) and zoom.
  • Ability to travel as needed.
  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
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