Manager, Learning And Development - Licensed Plumbers

Walmart • Bentonville, AR

3d • $80,000 - $155,000

About The Position

Position Summary The Licensed Plumber Trainer is responsible for delivering high-quality plumbing instruction to new hires and existing General Maintenance Technicians supporting Walmart and Sam’s Club facilities, as well as technicians that service other businesses that have contracted for our services. This role designs and delivers training that spans introductory plumbing fundamentals through licensed-level content, with a strong emphasis on safety, code compliance, and consistent field execution. Must live around or relocate to Bentonville, AR

Requirements

• Active plumbing license (level appropriate to teach licensed-level content; e.g., Journeyman/Master as required by jurisdiction).
• Demonstrated experience performing commercial plumbing work (installation, repair, troubleshooting) in a multi-site or facilities environment.
• Proven ability to train, coach, or mentor technicians (formal instructor experience preferred).
• Strong working knowledge of plumbing codes, safe work practices, and jobsite risk controls.
• Ability to communicate clearly, teach technical concepts, and provide constructive feedback.
• Comfort with documentation, basic reporting, and use of common training tools (LMS, video conferencing, presentations).
• Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 2 years’ experience in adult learning, training content development, or related area OR 4 years’ experience in adult learning, training content development, or related area.

Nice To Haves

• Experience training mixed audiences (new hires, experienced technicians, and third-party contractors).
• Safety training credentials (e.g., OSHA 30, train-the-trainer, first aid/CPR) or willingness to obtain.
• Experience developing curriculum, assessments, and hands-on lab activities.
• Familiarity with facilities maintenance programs and service-level expectations in retail environments.
• Instructional Design Software
• Leading cross-functional teams
• Master’s degree in Learning and Development, Human Resources, or related field
• Project Management Certification
• Project management experience
• Six Sigma certification

Responsibilities

• Deliver plumbing training (introductory through licensed-level): Teach core plumbing concepts, systems, tools, materials, and best practices, progressing to advanced/licensed-level troubleshooting, repair, and installation methods.
• Onboard and upskill technicians: Train new hires and provide continuing education for existing General Maintenance Technicians; assess skill gaps and tailor instruction accordingly.
• Train contracted service technicians: Provide standardized training to technicians who have responsibility of taking care of other businesses that have contracted with Walmart to service their facility, to ensure consistent quality, safety, and service expectations across locations.
• Safety-first instruction: Lead safety training as a priority, including hazard recognition, PPE, lockout/tagout (as applicable), confined space awareness (as applicable), ladder safety, hot work awareness, chemical handling, and incident prevention practices.
• Code and compliance alignment: Teach and reinforce applicable plumbing codes/standards and safe work practices; ensure training content reflects current requirements and approved methods.
• Curriculum and materials development: Create and maintain lesson plans, hands-on lab exercises, job aids, checklists, and assessments for multiple skill levels.
• Hands-on skills evaluation: Observe and evaluate technician performance in practical exercises (e.g., fixture replacement, drain/vent troubleshooting, water heater service, leak detection/repair, backflow basics where applicable), documenting proficiency and readiness.
• Training delivery methods: Facilitate classroom, virtual, and field-based training; adapt delivery to different learning styles and experience levels.
• Quality and consistency: Standardize training outcomes across regions/teams; reinforce workmanship standards and customer service expectations.
• Recordkeeping and reporting: Track attendance, completions, certifications (where applicable), and assessment results; provide progress updates to stakeholders.
• Continuous improvement: Gather feedback, analyze training effectiveness, and update content to address recurring field issues, safety trends, and performance opportunities.
• Collaboration: Partner with maintenance leadership, safety partners, and operations stakeholders to align training with business needs and service expectations.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees