Manager, Leadership Development Programs

American Express•New York, NY

41d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Overview: The Leadership Learning team focuses on growing great leaders and developing the critical skills that support the business. The Manager, Leadership Development Programs will lead best-in-class learning, assessment, and development experiences to enable colleagues to grow and develop their leadership skills. This candidate will support the design and delivery of key experiences, as well as thought leadership and innovation, analysis and impact measurement, budget management, and process ownership and compliance for our leadership development and assessment programs and experiences. This position requires the ability to deliver high quality work in a fast-paced dynamic environment to support our colleagues' development. Successful candidates will be results-driven, adaptable to change, have an external and enterprise mindset, and be able to manage competing priorities within tight deadlines.

Requirements

6+ years' experience in HR with experience in learning and/or leadership assessment and development program management, with a proven track record in designing and developing innovative colleague experience strategies with a focus on leadership development solutions
Experience in supporting the design and delivery of high-quality, end-to-end colleague-centric learning strategies as a self-starter with a solution-focused mindset
Strong end-to-end project management skillset and attention to detail; track record of timely delivery of high-quality work
Demonstrated ability to apply analytical skills to draw insights and make dataâdriven recommendations
Strong collaboration and relationship building skills across stakeholders both internally and externally to drive results
Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, and operate in a fast-paced and dynamic environment
Excellent communication and presentation skills

Responsibilities

Lead end-to-end program management for leadership assessment and development programs (e.g., Leadership Behavior Insights, BetterUp) from planning, contracting, vendor and budget management, learning design, communications and engagement, metrics tracking, and delivery oversight
Partner with vendors to design and review content for our leadership development and assessment programs
Provide consultation and collaborate with our Colleague Strategic Partners (HR Business Partners) and other stakeholders across CEG
Identify and carry out data analyses, develop insights and make recommendations, to drive continuous improvement of our programs
Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place
Conduct ongoing research on external best practices and recommend strategies for continuous improvement
Build and support our Leadership Learning strategy and approach through key strategic projects

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities