Manager, Lab Equipment and Automation Support Engineering

Labcorp • San Francisco, CA

6d • $100,000 - $138,000 • Onsite

About The Position

Labcorp is seeking a Manager, Lab Equipment and Automation Support Engineering to join its Invitae genetics lab in San Francisco, CA Work Schedule: Monday – Friday, 7:00am-3:30pm Address: 1400 16th Street, San Francisco, CA 94103

Requirements

• Bachelors degree
• 3 years or more experience in a high complexity lab environment as an operator, lab technician, lab assistant, lab automation support engineer, or lab equipment support role
• 3 years or more experience in equipment support
• Effective troubleshooting skills to address issues while minimizing downtime
• Experience with corrective action plans (CAPs): root cause analysis (RCA), corrective actions and effectiveness checks
• Well-versed in industry standard laboratory equipment hardware and software used in high throughput molecular biology laboratories, including but not limited to: Custom integrated workcells Liquid handling (Hamilton STAR/STARlet/Vantage, Agilent Bravo, Dynamic Devices Lynx) Scheduling software (Overlord, GBG) Ancillary equipment (centrifuges, cold storage, etc.)
• Experience in an ISO 13485/15189, GMP, GLP and/or a CLIA/CAP environment
• Strong organizational skills with an eye for quality and operational excellence in a high throughput and regulated production environment
• Demonstrated ability to communicate with internal stakeholders and external collaborators
• Functional knowledge in process documentation and data analysis
• Troubleshooting skills, quality mindset, and ability to thrive in a fast-paced environment
• Desire to continually learn and apply their technical knowledge through technical improvements of existing processes, systems, data capture and analysis, and training

Nice To Haves

• Bachelor’s degree in Engineering or Life Sciences
• 2 years or more experience managing and leading a technical team or technical project
• 2 years or more Field Service Engineering experience for relevant manufacturers such as Agilent, Hamilton, Dynamic Devices, Tecan, Illumina, Unchained Labs
• 2 years or more experience with automated Next Generation Sequencing (NGS) workflows, including sample prep, extraction, quant/norm/pool, library prep, hyb/target capture, sequencing
• 2 years or more experience with basic programming and following programming logic and understanding pseudo-coding
• 2 years or more experience qualifying and deploying laboratory equipment in a production environment
• 2 years or more experience with conducting causal analysis and implementing corrective actions plans
• 2 years or more experience developing and monitoring equipment operational metrics

Responsibilities

• Lead, train, mentor and support a team of Production Support Engineers that provide troubleshooting support for all hardware and software in a high automated diagnostics molecular laboratory
• Drive continuous process improvement programs including management of assets, in line production line metrics; up time, down time, utilization - volumes/capacity.
• Oversee hiring, coaching, and mentoring of staff
• Maintain oversight for quality of work performed and appropriate documentation
• Ensure appropriate hand-off communication and work completion between shifts
• Ensure all standard operating procedures (SOPs) are current and revised when necessary
• Support troubleshooting of down systems when an immediate resolution is not available and utilize escalation pathways to expedite securing of resources as needed
• Ensure all production line support operations are conducted in a timely manner with the meeting quality standards; i.e., laboratory equipment maintenance and first tier software and hardware support
• Manage team schedules to ensure sufficient staffing
• Communicate to the Clinical Production Laboratory team the status of production line equipment and any other essential or pertinent information
• Aid in the transfer of new technologies or changes to existing technologies into the production
• Ensure all training and competencies are completed on time for all staff
• Monitor and review with the staff, key performance indicators/dashboards and assess for continuous improvement.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees