Manager, IT Systems

The Trade Desk•Ventura, CA

About The Position

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally. What we do: The Manager, IT Systems oversees The Trade Desk’s global corporate IT collaboration platforms. The successful candidate will demonstrate leadership through strategic thinking, effective team management, and a strong motivation to address challenges with technology-driven solutions. While the primary focus is on managing personnel and services, the role also requires the ability to engage directly with relevant technologies as needed.

Requirements

Bachelor’s degree in related business or IT field required; Microsoft certification desired but not required with demonstrated experience.
8 to 10+ years of experience managing and working with: TTD’s collaboration tool stack, or similar products, for email, eDiscovery, cloud file storage and permissions, productivity suites, virtual meetings, chat, phone systems, meeting room systems, and unified communications.
Microsoft PowerShell or equivalent scripting experience for systems management.
Defining, documenting, and implementing standards for a given subject area.
Managing and mentoring up to 6 local and remote direct reports, including performance management and measurement.
Prior experience working with the ITIL framework in a SOX regulated environment is highly desired.
Computer proficiency with software knowledge to include MS Office.
Excellent interpersonal, written, and oral communication skills required.
Strong customer service and presentation skills.
Able to analyze customer needs and reach acceptable solutions.
Comprehension and adherence to company procedures and policies required.
Able to perform effectively with minimal supervision, either independently or as a team member.
Able to maintain confidentiality of information and systems required.
Conduct that supports the company’s ethics, core values, and compliance programs.
Attendance: Must maintain regular and acceptable attendance.
Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs.
Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner.

Nice To Haves

Microsoft certification desired but not required with demonstrated experience.
Prior experience working with the ITIL framework in a SOX regulated environment is highly desired.

Responsibilities

Manages and mentors a team of 3–6 engineers and administrators; sets priorities aligned with established company goals and key activities.
Responsible for the success of our global collaboration systems and roadmaps: Microsoft 365 Suite, Fabric, Copilot, Power Platform, Exchange, SharePoint/OneDrive, Slack Enterprise Grid, Zoom, and Smartsheet.
Monitors, analyzes, and keeps up with emerging industry technology trends.
Brings a product management focus to ensure we are getting maximum value out of our collaboration stack, while aligning with customer needs and requirements.
Establishes best practices for customers through knowledge base (KB) articles and video training based on high-frequency issues to reduce the overall burden on IT Operations.
Drives Zoom Rooms enhancements and R&D for new meeting-room offerings. Works closely with our IT Infrastructure and Site Build team to define site standards.
Works with Business Engineering to support the adoption and use of Copilot and Copilot Studio.
Works with our client-facing teams to understand collaboration requirements and establish standards for optimal workflow, in conjunction with security and privacy requirements.
Works closely with our IT Systems management team and collaborates on shared components across Microsoft 365, Microsoft Azure, and identity and automation systems.
Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers.
Provides cooperative leadership by leveraging our Operations team for Level 1 administration services through operationalizing processes, driving automation, creating documentation, delivering training, and providing technical guidance.
Participates in our TechSolutions process for developing customer solutions when IT collaboration systems can be leveraged.
Contributes as a technical project lead for global collaboration initiatives.
Participates in security incident response processes and adheres to cybersecurity established standards.
Applies best practices to projects, implementations, and issue resolution; provides status updates and reports.
Creates and maintains efficient documentation for IT standards, procedures, and knowledge base (KB) articles.
Maintains a high-quality level of technical support to ensure effective productivity for management, established employees, and future team members.
Other duties as assigned.

Benefits

comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
retirement benefits such as a 401k plan and company match
short and long-term disability coverage
basic life insurance
well-being benefits
reimbursement for certain tuition expenses
parental leave
sick time of 1 hour per 30 hours worked
vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.