Manager - IT Service

Casino and•Atlantic City, NJ

13d

About The Position

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! The Role: Manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity. Be prepared with solutions and make sure you are always ready for any problems that may arise.

Requirements

Management
Leadership
Staffing
Written and Verbal Communication
Interpersonal Communication
Problem Solving
Decision Making
Critical Thinking
Teamwork
Attention to Detail
Analytical Thinking
Time Management
Working Under Pressure

Responsibilities

Develop relationships with external clients and organizations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Manages and assesses the performance of staff members who specialize in support, sales, and installation
Identifies staffing needs and works with human resources colleagues to pursue the hiring process
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Other Duties as assigned