Manager, IT Applications
About The Position
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. We are seeking an experienced and results-driven Manager – IT Applications to oversee design, implementation, delivery, and support our Global Technical Services business function. This role requires a strong understanding of business processes within technical services, combined with hands-on experience applications such as Oracle, Salesforce etc. The ideal candidate is an excellent communicator and collaborator who can bridge technical teams and business stakeholders to deliver scalable, reliable, and innovative solutions.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
- 10+ years of progressive experience in IT applications, with at least 5 years in a managerial capacity.
- Technical expertise in Oracle (ERP / EBS / Cloud) and Salesforce CRM ecosystems.
- Experience supporting technical services or manufacturing industry.
- Familiarity with integration technologies (e.g., MuleSoft, Boomi) and data governance best practices.
- Strong understanding of ITIL and enterprise change management processes.
- Excellent communication and stakeholder engagement skills.
- Demonstrated success managing global teams and large-scale technology projects.
Responsibilities
- Develop and execute technology roadmap for Global Technical Services in alignment with business strategies.
- Partner with global business leaders to identify opportunities for process improvement and digital transformation.
- Lead, mentor, and develop a high-performing global team of application analysts, solution architect and delivery managers.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Ensure the stability, scalability, and security of applications supporting global service delivery.
- Drive system enhancements, integrations, and automation to improve operational efficiency and customer experience.
- Lead the successful delivery of projects across regions — from requirements gathering and design through deployment and support.
- Manage project portfolios, budgets, timelines, and resources effectively.
- Communicate complex technical concepts in a clear and business-relevant manner.
- Coordinate across GTS, business functions, and regional teams to ensure alignment and adoption of global solutions.
Benefits
- comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
- Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
