Manager, IT Application Support

Swire Coca-Cola • Draper, UT

11d • Onsite

About The Position

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.
Why you’ll love working at Swire Coca-Cola:
Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.
Job Details:
Schedule: This position is required to be onsite 5 days a week.
What does a Manager of IT Application Support do at Swire Coca-Cola?
The Manager of IT Application Support is responsible for leading a team that ensures the stability, performance, and continuous improvement of enterprise applications. This role oversees incident resolution, manages escalations, and drives operational excellence through proactive monitoring, process optimization, and collaboration with business and technology stakeholders.

Requirements

• Bachelor's Degree Computer Science, Information Technology, Engineering, or related discipline required
• 5+ years of experience in IT application support required
• 2+ years in a leadership role required
• Experience with enterprise applications, databases, and integration platforms required
• Strong understanding of ITIL processes; ITIL certification preferred
• Proficiency with ticketing systems (e.g., ServiceNow, JIRA)
• Knowledge of the systems development and application lifecycle management frameworks
• Familiarity with cloud-based applications and SaaS platforms.
• Experience in managing vendor relationships and third-party support contracts

Responsibilities

• Manage and mentor the Application Support team, including hiring, training, and performance evaluations
• Foster a culture of accountability, collaboration, and continuous learning
• Oversee incident, problem, and change management processes for critical applications
• Ensure timely resolution of escalated issues and adherence to SLAs
• Conduct root cause analysis for major outages and implement corrective actions
• Maintain accurate system documentation in tools such as LeanIX and ServiceNOW
• Develop and manage knowledge base articles for self-service and team efficiency
• Ensure traceability for incidents and outages through service desk systems
• Partner with business units, vendors, and IT teams to align support activities with organizational goals
• Communicate effectively with stakeholders regarding application performance, incidents, and improvement plans
• Monitor support metrics and identify trends to improve service delivery
• Drive automation and process enhancements to reduce manual effort and improve response times

Benefits

• Health coverage (3 medical options, dental and vision)
• 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager