IT Application Support & Training Specialist

RAYUS Radiology•St. Louis Park, MN

About The Position

RAYUS Radiology is looking for an IT Applications Support & Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Applications Support & Training Specialist, you will be responsible for providing support and training for company core IT applications to internal and external end users. This role is a subject matter expert (SME) for the Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications and collaborates directly with vendors, software engineers and product owners to enhance the end user experience. This is a full-time position working Monday to Friday with potential for weekend hours as needed.

Requirements

Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
Two (2) years' Microsoft Office Suite experience
Valid driver's license and proof of current insurance

Nice To Haves

Bachelor's degree in Information Technology, healthcare, or related field
System implementation and training experience
Experience administering applications
Experience using project management software
Experience creating and executing QA test cases

Responsibilities

Administers RIS, EMR and auxiliary applications
Provides workflow documentation, training and support for internally developed applications
Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems
Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts
Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
Performs new customer installations and upgrades of clinical software
Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team
Completes other tasks and projects as assigned