Manager, Interactive Content - eCommerce

Wal-Mart•Bentonville, AR

45d•$80,000 - $155,000•Onsite

About The Position

This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week. About the Team Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience & Content Team, you'll play a key role in scaling interactive content. Our goal is to supercharge our customers online shopping experience through immersive and engaging item page experiences, all to enhance and redefine our customers relationship with retail. We are a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission. About the Role The Manager, Interactive Content - eCommerce will report to the Director of eCommerce - Interactive Content within the Item Experience & Content Team. This role is the operational heartbeat of our interactive content programs; you'll manage a mix of strategic and operational projects working cross-functionally across multiple departments throughout Walmart (e.g. leadership, product, design, engineering) and with external content partners to drive forward category-defining initiatives. This role is perfect for someone who thrives in high-stakes environments, excels at managing external partners, and is obsessed with executional excellence. You'll sweep us off our feet if: You are detail-obsessed and thrive in execution-focused roles You're a skilled communicator and relationship manager - internally and externally You're calm under pressure and clear in ambiguity You're highly organized, capable of managing multiple workstreams and stakeholder groups simultaneously You take initiative, solve problems, and escalate with solutions You have a growth mindset and take pride in driving clarity, alignment, and momentum YOU WANT TO CHANGE THE FUTURE OF ONLINE RETAIL

Requirements

Bachelor's degree in Business Administration, Engineering, Operations or related field, and 3+ years in eCommerce operations, program management, partnerships, or related area
Exceptional project management, communication and stakeholder management skills
Strong attention to detail with experience building reporting tools and dashboards
Confident in managing external partners with strong professional communication skills
Proficient in excel & data analytics
Ability to work onsite in Bentonville Home Office 5 days per week

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Own day-to-day communication with high profile external partners & suppliers to ensure alignment on weekly production, sample flow and approvals
Monitor and report against contractual SLAs, escalating risks and driving mitigation plans
Partner with internal stakeholders (Product, Ops, Legal, Engineering, Merchandising) to resolve issues quickly and ensure teams remain aligned
Support the development and rollout of new tools, workflows and SOPs
Operationalize and oversee the creation of custom tooling to maximize efficiencies
Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.
Support your Director in managing OKRs across multiple interactive content programs
Solicit, evaluate and apply suggestions for improving overall item page and content experience.
Create documentation and dashboards to increase visibility across SLT

Benefits

Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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