Manager, Inside Sales

PiovanGroup North America•Niles, IL

13d•$80,000 - $100,000•Onsite

About The Position

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. Role Thermal Care is seeking a results-driven Inside Sales Manager to lead and develop our Internal Sales organization while driving revenue growth through strong organizational strategies, technical product knowledge, and effective engagement with outside sales and customers. The Inside Sales Manager will oversee the day-to-day operations for a dynamic group of Inside Sales Representatives, Application Engineers, and Order Entry personnel. This role supports both our high-volume “Net 30” equipment sales and our integrated systems solutions channels. This leader will ensure timely, accurate support while promoting a culture of accountability, continuous improvement, and customer responsiveness. In addition, the position will play a key role in refining intercompany processes, working closely with marketing, engineering, project management, finance, and customer service to improve efficiency, streamline workflows, and enhance overall customer experience. This position will report to the VP of Sales & Marketing and is located in Niles, Illinois.

Requirements

Experience leading teams of (6+) inside sales professionals in an industrial B2B environment for (2+) years (with manufacturing capital equipment preferred)
Proven experience in inside sales leadership within a technical, engineered products, or manufacturing environment
Strong sense of urgency combined with a commitment to accuracy and detail.
Demonstrated ability to train, motivate, and develop high-performing teams
Strong technical aptitude with the ability to understand and communicate product specifications
Excellent organizational, communication, and problem-solving skills
Ability to work collaboratively with cross-functional teams in a fast-paced environment
Practiced knowledge of full Microsoft suite, salesforce or similar CRM, SAP, Oracle CPQ, etc.

Nice To Haves

AutoCAD experience a plus
Marketing and/or lead generation experience a plus
Must be adaptable and able to effectively manage in a dynamic environment

Responsibilities

Lead, mentor, and develop Inside Sales Representatives, Application Engineers, and Order Entry personnel
Manage daily inside sales operations including quoting, order entry, customer communication, and pipeline support
Support Sales Managers and Outside Sales with timely information, documentation, and technical guidance
Ensure accurate processing of equipment orders and coordination of system project requirements
Drive continuous improvement across cross-functional workflows to improve efficiency and responsiveness
Foster a culture of accountability, accuracy, and high-performance within the team
Partner with engineering, project management and customer service to ensure seamless handoffs for integrated system solutions
Collaborate with marketing, product management and finance to support pricing, forecasting, and promotional initiatives
Communicate effectively across all departments to support decisions that benefit the organization holistically