Inside Sales Manager

AMERICAN METALS SUPPLY LLC•Tampa, FL

12d•Onsite

About The Position

The Inside Sales Manager is responsible for leading and developing the Inside Sales team to drive revenue growth, improve customer experience, and strengthen operational processes within a fast-paced patio and industrial aluminum distribution environment. This role focuses heavily on coaching and performance development of an existing team, process optimization, and collaboration with cross-functional teams to ensure consistent execution of sales strategies and service standards.

Requirements

5+ years of inside sales or customer service experience, preferably in building materials, aluminum distribution, construction supplies, or related industries.
2+ years of supervisory or team-lead experience required.
Strong understanding of quoting, order entry, and sales workflows; ERP/CRM experience preferred.
Excellent leadership, coaching, and communication skills.
Demonstrated ability to drive sales performance and improve processes.
Strong analytical and problem-solving skills with attention to detail.
Ability to work in a fast-paced, customer-focused distribution environment.

Responsibilities

Drive daily sales performance, ensuring the team meets or exceeds revenue, margin, and service goals.
Develop and implement sales strategies aligned with market demand in the patio, screen enclosure, and industrial aluminum sectors.
Monitor key metrics (quotes, conversion rates, customer retention, product mix) and provide actionable feedback.
Support pricing decisions and margin management based on market conditions.
Lead, mentor, and coach Inside Sales Representatives through regular one-on-ones, performance reviews, and skill development plans.
Provide ongoing training on product knowledge, selling techniques, CRM usage, and customer service expectations.
Foster a positive, accountable, and collaborative team culture with strong communication and customer-first values.
Identify opportunities to improve quoting accuracy, order entry quality, and overall sales workflow efficiency.
Partner with operations, purchasing, and outside sales to streamline processes that enhance customer experience.
Ensure consistent use of CRM and sales tools to improve pipeline visibility, forecasting, and reporting.
Lead initiatives to improve response time, increase operational accuracy, and elevate service levels.
Engage with key customers to support relationship-building, resolve escalations, and understand changing needs.
Support new business onboarding and work closely with Outside Sales on joint opportunities.
Ensure customer issues are addressed quickly and effectively, strengthening long-term partnerships.
Maintain strong knowledge of patio products, extrusion profiles, aluminum components, and industry applications.
Monitor competitor activity, customer trends, and market shifts to support sales strategy adjustments.
Collaborate with purchasing and product teams to understand stock levels, lead times, and new product opportunities.
Other duties as assigned