Manager Information Technology
About The Position
Lead help desk support efforts for the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner. Maintain and scale ticketing system for daily support efforts. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization ensuring best in class security systems and best practices. Implement, monitor, and continuously improve cybersecurity measures to protect systems, networks, and data against unauthorized access and threats. Able to compile data and information regarding cyber security for audits and investor due diligence. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Responsible for capacity, storage planning, database performance as well as maintaining SW and tools licenses & renewals. Manage new hire onboarding setups and provide training to users on new applications, technologies and equipment. Set up new equipment for new users and assist with relocation of existing users due to moves, promotions, etc. Including international users. Initiate and provide companywide IT/cyber security training. Responsible for maintaining basic cyber security and being a liaison to outside consultants for advanced cyber security. Sourcing and onboarding new IT initiatives including enterprise software platforms, AI initiatives, etc. Manage relationships with IT contractors and vendors. Create a budget for IT department. Strong organizational skills and experience maintaining IT equipment inventories. Network administration (setting up switches, routers, site-to-site VPN, etc.) This position may require occasional night and weekends support for the teams. Perform other duties as assigned[1]
Requirements
- Associate or Bachelor's degree in computer information systems, Information Technology or equivalent experience in an IT role
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Familiarity with various operating systems and platforms (Mac, Windows, Linux)
- Account Management experience
- Experience growing an IT department to meet scaling needs.
Responsibilities
- Lead help desk support efforts for the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner.
- Maintain and scale ticketing system for daily support efforts.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization ensuring best in class security systems and best practices.
- Implement, monitor, and continuously improve cybersecurity measures to protect systems, networks, and data against unauthorized access and threats.
- Able to compile data and information regarding cyber security for audits and investor due diligence.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Responsible for capacity, storage planning, database performance as well as maintaining SW and tools licenses & renewals.
- Manage new hire onboarding setups and provide training to users on new applications, technologies and equipment.
- Set up new equipment for new users and assist with relocation of existing users due to moves, promotions, etc. Including international users.
- Initiate and provide companywide IT/cyber security training.
- Responsible for maintaining basic cyber security and being a liaison to outside consultants for advanced cyber security.
- Sourcing and onboarding new IT initiatives including enterprise software platforms, AI initiatives, etc.
- Manage relationships with IT contractors and vendors.
- Create a budget for IT department.
- Strong organizational skills and experience maintaining IT equipment inventories.
- Network administration (setting up switches, routers, site-to-site VPN, etc.)
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Chemical Manufacturing
Number of Employees
11-50 employees
