Manager, Information Technology

Lennar•Miami, FL

About The Position

We Are Lennar Lennar is one of the nation’s leading homebuilders, dedicated to creating an extraordinary experience for our Homeowners, Communities, and Associates. We build quality homes, deliver exceptional customer service, give back to the communities where we live and work, and foster a culture of opportunity and growth. Lennar is a Fortune 500® company and consistently ranks among the top homebuilders in the United States Join a Company that Empowers you to Build your Future At Lennar, a career is more than a job it’s an opportunity to make a lasting impact. Our Associates are driven by continuous improvement, operational excellence, and delivering results at scale. Role Overview The Onsite IT Manager is a strategic and operational leader responsible for overseeing a team of Onsite IT technicians and ensuring the delivery of high-quality technical support for Lennar’s Division and Field Offices. This role focuses on driving consistency, operational excellence, and continuous improvement while supporting business operations at scale. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

5+ years of relevant IT experience, including leadership or supervisory responsibility
Demonstrated experience improving IT operations, service delivery, or support models
Strong communication and stakeholder‑management skills
Operational and systems thinking; ability to assess current state and design improved future state
Comfort making prioritization and tradeoff decisions with limited resources
Experience improving outcomes without adding headcount or budget
Ability to influence across teams without direct authority
Solid understanding of infrastructure fundamentals, security integration, and service delivery
Strong written and verbal communication skills
High degree of professional integrity, accountability, and customer focus
Adaptable and effective in a fast‑paced, evolving environment
Up to 25% travel expected
Primarily a sedentary office role with standard physical requirements, including lifting up to 25 lbs as needed

Nice To Haves

Bachelor’s degree or equivalent professional experience
ITIL certification or strong working knowledge of IT service management principles

Responsibilities

Operational Strategy & Continuous Improvement Own and evolve the onsite IT operating model, ensuring it scales effectively across Division and Field Offices. Identify systemic issues, inefficiencies, and recurring pain points; lead improvement initiatives that address root causes rather than symptoms. Drive standardization of processes, tools, and service delivery approaches to reduce variability and improve predictability. Balance service quality, cost, and speed by making informed tradeoff decisions within existing constraints.
Performance Management & Insight Define, analyze, and act on KPIs and service metrics to guide decision‑making and operational improvements. Ensure SLAs are not only met but used as inputs to refine processes, capacity planning, and support models. Translate operational data into clear insights and recommendations for IT leadership and business stakeholders.
Team Leadership & Capability Building Lead and develop a team of Onsite IT technicians by setting clear expectations, priorities, and outcomes. Focus technician effort on high‑value work by eliminating rework, inefficiencies, and unnecessary manual processes. Provide coaching, mentorship, and development opportunities that build a resilient, adaptable, and accountable team.
Enterprise Alignment & Cross‑Functional Collaboration Partner closely with Infrastructure, Security, Engineering, and Service Desk teams to deliver integrated, end-to-end solutions. Serve as the onsite IT execution lead for enterprise initiatives, ensuring successful adoption and operational readiness at the field level. Act as an advocate for Division and Field Office needs, ensuring field realities inform enterprise planning and prioritization.
Governance, Documentation & Standards Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001. Ensure operational documentation, knowledge articles, and onboarding materials are current, effective, and enable consistent execution. Champion a culture of accountability, transparency, and customer‑focused service across onsite IT.

Benefits

robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
up to $30,000 in Adoption Assistance
up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
significant Home Purchase Discounts
Everyone’s Included Day