Information Technology Manager
About The Position
DPG Solutions is seeking a highly experienced Information Technology Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. This is a non-personal services contract supporting the S6 / Information Management Office and USAWOCC Enterprise Classroom Program. The selected candidate will manage the USAWOCC IT department and ensure the operational readiness, security, lifecycle management, and compliance of over: 945 automation systems 15 DoD Mobility Unclassified Capability (DMUC) devices 26 classroom facilities 110 cadre and 2,800+ students annually This position requires deep Army IT operational experience, lifecycle replacement knowledge, and hands-on systems administration expertise.
Requirements
- US Citizenship is required.
- Bachelor’s degree in: Computer Science Information Systems Engineering Related technical discipline
- CompTIA Security+ (required)
- Active Secret clearance (required at proposal submission)
- Minimum 12 years of IT / Project Management experience
- Demonstrated experience with: Active Directory administration Windows group permissions Printer troubleshooting Computer hardware/software repair PowerShell scripting (Windows 11 / Office 365) Lifecycle Replacement (LCR) Warranty management Army IT security compliance (AR 25-2)
Nice To Haves
- Project Management Professional (PMP)
- Experience supporting Army or TRADOC environments
- Experience working within the CHESS procurement framework
- Experience in classified environments
Responsibilities
- IT Operations & Project Management Provide comprehensive IT project planning, scheduling, and task breakdown
- Identify technical requirements and track risks/issues
- Serve as primary technical liaison to Army NEC and Enterprise Classroom Program representatives
- Develop and execute a Quality Control Plan (QCP)
- Helpdesk & User Support Manage S6 Trouble Ticket Portal and Helpdesk
- Ensure 100% of tickets are resolved within 72 hours
- Provide phone and in-person technical support
- Maintain compliance with Army and Fort Novosel NEC policies
- Systems & Account Administration Manage Active Directory (AD) for cadre and students
- Create/modify/terminate user and computer accounts
- Administer Army365 licenses and accounts
- Process and track DD Form 2875 requests
- Manage Account Validation System
- Mobility & Endpoint Management Maintain all DMUC devices in mission-capable status
- Troubleshoot Windows 11 systems
- Manage group permissions and security policies
- Write and troubleshoot PowerShell scripts (Windows 11 & O365)
- IT Asset & Lifecycle Management Maintain 98%+ inventory accuracy across all automation systems
- Update inventory within 48 hours of equipment changes
- Manage annual Life Cycle Replacement (LCR)
- Execute CHESS procurement processes
- Manage equipment warranties and repairs
- Classroom & Audio-Visual Support Maintain operational readiness of 26 classrooms
- Troubleshoot A/V systems
- Coordinate with ECP representative for equipment/software replacement
- Reporting Requirements Submit: Weekly ticket resolution report Monthly classroom A/V report Monthly lifecycle report Monthly supply reorder list Annual SAM Service Contract Report (SCR)
Benefits
- Competitive Salary (Ranges vary by position).
- Company Funded 401(k) - 25% of base pay deposited every pay period - Vested day one of employment.
- All Health Care Benefits and Premiums are paid by the company, and with the company's HSA contribution.
- Quarterly Equity Share Bonuses.
- 250 hours of PTO with up to 40 hours available to be carried over.
- Biannual Company-Sponsored Events for the employees and their families.
- Education Benefits - Tuition Reimbursement, Certificate, and Udemy courses reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
