Manager Information Technology Business Relationship

Allina Health

1d • $55 - $76 • Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Partnering with system-wide leaders at hospitals, clinics and business units this position provides an efficient and effective alignment to all IT areas. This role is accountable for managing business relationships with IT to improve and support processes and policies, solve issues, manage projects, develop and manage customer portfolios/roadmaps, deliver seamless communication, work intake and support user groups. The position is responsible for understanding business strategies and translating them into technology roadmaps. This role is responsible for managing strategic initiatives from intake to post implementation evaluation.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 5 to 7 years of experience in IT and/or business, preferably in health care

Nice To Haves

• High school diploma or GED
• Bachelor's degree in Information Services, Business or similar field of study
• 2 to 5 years of experience in IT or business, preferably in multiple types of health care

Responsibilities

• Customer Management Build relationships with system-wide leaders and key employees.
• Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs.
• Educate customers on IT processes while managing expectations.
• Maintain regular communication with site and service line managers for any information technology needs.
• Represent customers needs to centralized IT areas.
• Serve as an escalation point for all emergent IT issues.
• Support change management activities.
• Provide input and support for customer communication, change management, training needs when implementing new technologies.
• Technology & Project Management Assist with development IT strategy based on site or business unit technology requirements.
• Consult with operations on new technology solutions.
• Manage small to medium IT projects as needed.
• Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations.
• People Management Provide regular performance reviews and feedback to direct report employees
• Hire and retain team members
• Incident & ITIL Management Participate in the development of Service Level Agreements including negotiating changes to SLA’s.
• Ensure service data is measured, monitored and communicated to customers.
• Participate in major incident communications process.
• Serve as an escalation contact during major incidents.
• Participate in Problem Review Meetings (PRM) to identify improvement plans and key learning’s.
• Responsible for any service management related action items.
• Engage with operational partners to maintain/enhance system Downtime Preparedness.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager