Manager, Information Systems

Enlyte

6h•Remote

About The Position

This is a full-time remote position accountable for the end-to-end employee technology experience, from onboarding through day-to-day productivity and lifecycle transitions. This role owns endpoint engineering and operations, including desktops, laptops, operating systems, application delivery, and virtual workspaces, with a strong emphasis on reliability, security, and usability and modern endpoint management using Microsoft Intune and SCCM. This leader acts as the service owner for Digital Workplace, balancing strategic modernization with operational excellence. Success is measured by employee experience, service stability, security posture, and the ability to scale and standardize endpoint services across the organization.

Requirements

Bachelor's degree in Computer Science or equivalent work experience
5+ years of experience in EUC Engineering or Systems Administration with a focus on Intune/SCCM.
3+ years in a leadership or management role overseeing technical teams.
Experience implementing Windows Autopilot or equivalent modern provisioning solutions.
This role requires strong technical depth, with the ability to coach, review, and set standards. Hands-on execution may be required for critical initiatives or escalations.
Deep hands-on experience with Microsoft Intune (policy configuration, compliance, Autopilot) and SCCM (co-management, collections, reporting).
Proficient in PowerShell or equivalent scripting tools for automating routine tasks, remediation scripts, and configuration drift management.
Proven experience managing cloud-based desktop solutions, specifically AWS Workspaces or similar platforms.
Strong knowledge of modern laptop and desktop hardware life cycles, standards, and procurement.
Demonstrated ability to improve service quality, reduce escalations, and enhance employee experience.
Strong communication, stakeholder management, and cross-functional leadership skills.
Experience owning or leading an employee-facing IT service with defined SLAs and experience metrics

Nice To Haves

ITIL or service management framework experience (preferred).
Experience leading distributed or global teams (preferred).

Responsibilities

Endpoint Strategy & Engineering: Define and lead the design and implementation of modern endpoint management solutions, including Microsoft Intune (Endpoint Manager) and SCCM, ensuring consistent, secure, and scalable employee experiences across device types and locations
OS Management: Oversee global OS imaging, deployment, and upgrade strategies, transitioning from traditional PXE/Task Sequences to modern Windows Autopilot provisioning. Ensure provisioning and upgrade experiences are predictable, low-touch, and aligned to employee onboarding and refresh journeys.
Application Lifecycle: Manage the end-to-end application packaging testing, deployment, and update pipeline, ensuring software is efficiently delivered and maintained across the enterprise. Partner with business and application owners to reduce friction, improve reliability, and standardize the application experience.
Security & Vulnerability Management: Partner closely with the Security team to drive rigorous vulnerability remediation and patch management programs. Implement and maintain endpoint security baselines, protection policies, and compliance controls. Ensure endpoint controls and remediation activities are auditable, explainable, and aligned to healthcare SaaS compliance expectations
Service Streamlining: Collaborate with frontline support and field services teams to reduce escalation volume. Create and maintain escalation runbooks, mentor staff, and feed automated fixes back to Tier 1 support.
Virtual Desktop Infrastructure: Act as technical owner for virtual desktop/workspace platforms (e.g., AWS Workspaces), managing scaling, performance, and user experience. Partner with infrastructure and cloud teams to optimize reliability and cost. Own performance, availability, and cost efficiency of virtual workspace platforms
Team Leadership: Lead cross-functional Engineering and Operations teams. Direct Engineering on long-term roadmaps and automation, while ensuring Operations maintains high SLA performance for laptop/desktop support and incident resolution. Foster a culture of accountability, ownership, and continuous improvement. Build a service-oriented culture where engineering and operations are aligned to shared outcomes, not separate goals
Digital Workplace Service Ownership: Own the Digital Workplace service end to end, including service definition, SLAs, operational metrics, employee experience signals, and continuous improvement. Act as the single point of accountability for endpoint reliability and usability.
Operational Excellence: Oversee global patching cycles, mass software deployments, and endpoint changes, ensuring minimal disruption to business operations. Champion a customer-centric mindset and drive continuous improvement in endpoint reliability and usability.