Branch Information Systems Manager

Ben E. Keith Co•Elba, AL

About The Position

The primary purpose of this position is to take the lead and provide guidance as a working manager for all technology support functions within a branch. This includes hardware and software support for Manufacturing, Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other systems. Support is defined as installation, training, troubleshooting, problem resolution, purchasing, inventory tracking, and status reports as required. Manage and coordinate the 24/7 first-line on-call support program for all technology applications and hardware at the branch to ensure operational guidelines are met and maintained. Provide hardware and software support for Manufacturing, Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other applications to ensure internal branch systems are adequately managed. Manage the maintenance and optimization of Manufacturing ERP System, Canopy, and ensure data integrity, accuracy, and security within the system. Provide technical support and troubleshooting for ERP users across departments. Manage relationships with ERP vendors and service providers. Perform management tasks for I.S. department to ensure the optimization of overall branch goals. Assess training needs and select training tools for team members. Maintain and project a positive attitude, uncompromising ethical standards, and a high-energy mission focus that will motivate others toward higher levels of performance. Perform additional duties as needed.

Requirements

At least 2 to 5 years of network administration and management
Expertise with PC applications, advanced PC hardware support, basic networking and LAN administration
At least 1 year of supervisory experience preferred
Proficient in use of technology, including Microsoft Office
Ability to learn and use relevant internal applications
Valid Driver’s License
Excellent technology skills
Enthusiastic self-starter with excellent interpersonal skills
Great organization skills
Excellent diagnostic and problem-solving skills
Ability to work in fast-paced environment
Customer-focused
Strong attention to detail
Ability to multi-task
Bachelor’s Degree in Information Technology or equivalent experience required

Nice To Haves

Knowledge of Manufacturing ERP Systems preferred
At least 1 year of supervisory experience preferred

Responsibilities

Lead and provide guidance as a working manager for all technology support functions within a branch.
Manage and coordinate the 24/7 first-line on-call support program for all technology applications and hardware at the branch.
Provide hardware and software support for Manufacturing, Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other applications.
Manage the maintenance and optimization of Manufacturing ERP System, Canopy, and ensure data integrity, accuracy, and security within the system.
Provide technical support and troubleshooting for ERP users across departments.
Manage relationships with ERP vendors and service providers.
Perform management tasks for I.S. department to ensure the optimization of overall branch goals.
Assess training needs and select training tools for team members.
Maintain and project a positive attitude, uncompromising ethical standards, and a high-energy mission focus that will motivate others toward higher levels of performance.
Perform additional duties as needed.