Manager I, Operations, HSA/FSA

InComm Payments • Atlanta, GA

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About The Position

InComm Benefits is seeking a talented and driven Manager I of Operations to help strengthen day-to-day operational execution across our benefits administration platform. In this role, you will help ensure accurate, compliant, and scalable processing for employer onboarding and ongoing administration across HSA, FSA/DCFSA, HRA, and related products. You will partner closely with Account Management, Project Management, Customer Support, Product, Engineering, Risk/Compliance, and external vendors to drive operational excellence, improve customer experience, and reduce manual work through standardization and automation. This role reports into Benefits Operations leadership and is expected to grow in scope over time, including potential people leadership as the team scales.

Requirements

• Bachelor’s degree (or equivalent experience).
• 5+ years of operations experience in financial services, benefits administration, payments, or a similarly regulated, transaction-heavy environment (healthcare benefits (e.g. HSA, FSA/DCFSA, HRA) experience strongly preferred).
• Working knowledge of employer-sponsored benefits administration concepts (e.g., enrollments/eligibility, payroll contributions, account funding, claims/substantiation, and account transfers).
• Strong understanding of operational controls, risk management, and compliance-minded processing; familiarity with IRS rules for consumer-directed benefits is a plus.
• Proven ability to lead through influence across cross-functional teams; comfortable facilitating meetings and driving action to closure.
• Detail-oriented with strong written and verbal communication skills; able to translate complex operational topics for different audiences.
• Advanced knowledge of Microsoft Office (especially Excel) and comfort learning operational tools (e.g., ticketing/CRM systems such as Zendesk, Jira, Confluence and Salesforce or equivalent).

Nice To Haves

• Experience supporting SaaS platforms, file-based integrations (SFTP/EDI), or systems implementation and stabilization is strongly preferred.

Responsibilities

• Own and improve operational processes that support InComm Benefits products, including employer onboarding, enrollment and eligibility administration, payroll-based contribution processing, funding workflows, and ongoing account maintenance.
• Lead recurring cross-functional operating rhythms (e.g., daily/weekly standups) with Account Management, Customer Support, and internal stakeholders to surface risks, unblock work, and drive timely resolution of operational issues.
• Define, track, and report key operational metrics (quality, timeliness, throughput, exceptions, rework, and cost) and turn insights into process, policy, or product improvements.
• Partner with Engineering and Product to operationalize new features and integrations (e.g., payroll/HRIS files, SFTP/EDI, API-based connectivity), including requirements, testing support, go-live readiness, and post-launch stabilization.
• Coordinate with external partners and vendors that provide key platform functionality to manage exceptions, drive root-cause resolution, and improve end-to-end member and employer outcomes.
• Identify opportunities to standardize, document, and automate manual workflows; help implement tools, job aids, and knowledge articles that improve speed, accuracy, and consistency.
• Support operational controls and risk management activities, including reconciliation-minded processing, audit readiness, and tracking of operational capacity and cost drivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees