Manager - Human Resources
About The Position
The Human Resources Manager, Shared Services is responsible for leading and optimizing HR Shared Services operations to deliver consistent, efficient, and high-quality HR support across the organization. This role oversees transactional HR functions, employee support, compliance administration, and HR operations while partnering closely with HR Business Partners. Key Responsibilities HR Shared Services Leadership Lead and manage the HR Shared Services team, including workload prioritization, performance management, and development Ensure timely, accurate, and consistent delivery of HR services across employee lifecycle processes Establish and monitor service-level agreements (SLAs), workflows, and case management standards Employee Support & HR Operations Oversee employee and manager inquiry resolution through ticketing or case management systems Ensure accurate processing of employee transactions (new hires, job changes, transfers, terminations) in partnership with Payroll and Benefits Oversee onboarding and offboarding administration Ensure data integrity and governance within HRIS systems Compliance & Risk Management Ensure HR Shared Services processes comply with federal, state, and local employment laws Oversee personnel file management, I-9 compliance, and document retention Support internal and external audits and compliance reviews Partner with HRBPs and Legal on escalated or complex compliance matters Benefits, Leave & Programs Support benefits administration Support effective administration of leave of absence programs Support annual programs such as open enrollment, merit cycles, and policy rollouts Process Improvement & Reporting Identify opportunities to streamline HR processes through automation and standardization Develop and maintain SOPs, knowledge articles, and training materials Track and report HR operational metrics and trends to HR leadership Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
Responsibilities
- Lead and manage the HR Shared Services team, including workload prioritization, performance management, and development
- Ensure timely, accurate, and consistent delivery of HR services across employee lifecycle processes
- Establish and monitor service-level agreements (SLAs), workflows, and case management standards
- Oversee employee and manager inquiry resolution through ticketing or case management systems
- Ensure accurate processing of employee transactions (new hires, job changes, transfers, terminations) in partnership with Payroll and Benefits
- Oversee onboarding and offboarding administration
- Ensure data integrity and governance within HRIS systems
- Ensure HR Shared Services processes comply with federal, state, and local employment laws
- Oversee personnel file management, I-9 compliance, and document retention
- Support internal and external audits and compliance reviews
- Partner with HRBPs and Legal on escalated or complex compliance matters
- Support benefits administration
- Support effective administration of leave of absence programs
- Support annual programs such as open enrollment, merit cycles, and policy rollouts
- Identify opportunities to streamline HR processes through automation and standardization
- Develop and maintain SOPs, knowledge articles, and training materials
- Track and report HR operational metrics and trends to HR leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
