Manager, HRIS and Operations

Waterbury Hospital•Waterbury, CT

50d

About The Position

The Manager, HRIS and Operations provides professional and technical support to users of HR Systems at multiple health systems. This includes, researching, analyzing, designing and maintaining a variety of reports and queries; summarizing data in order to make recommendations supporting the HR department organization as a whole. Supervises the Human Resources Specialists and works to streamline and facilitate recruitment screening, onboarding, HRIS data entry, administrative and system support. Serves as the subject matter expert for the HRConnection and ensures adequate staffing plans that support the customer service needs. Serves as a liaison with Information Technology staff and vendors to resolve system and programming related problems. Provides professional and technical HR systems direction and ensures that relevant policies, standards and procedures are developed and followed.

Requirements

Bachelors' degree required with a concentration in computer science or human resources.
Strong understanding of business systems such as HR, Finance and/or Payroll practices and applications.
5-7 years direct experience in business related systems, technologies and platforms.
Combination of education and experience will be considered.
SQL Experience.
Highly proficient in network, database and report writing technologies.
Firsthand knowledge of the development efforts of a system implementation project involving multiple stakeholders across disciplines.
Advance Excel skills.
Ability to handle changing priorities.
Proven ability to lead projects and meet established deadlines.
Access to reliable transportation to travel between multiple worksites.

Responsibilities

Supervises, develops, trains and evaluates HR Specialist staff.
Works collaboratively with functional areas to streamline
Analyze, design and maintain a variety of reports and queries and summarize data.
Coordinate testing strategy with HR, Payroll, Finance, Benefits when Systems releases are issued.
Develop HR business solutions and effective HR work strategies with appropriate customer service consideration.
Analyze current workflow and identifies ways to improve HR systems. Implements efficiencies where needed.
Interface effectively with Information Technology, Payroll, Finance and other departments when required.
Ensure that HR departmental policies and procedures are developed and followed. Responsible for developing HR polices related to systems issues.
Approve and process authorization requests for HRIS systems.
Triage, troubleshoot and resolve HRIS system issues.
Communicate HRIS system enhancements to team and/or Managers and Employees as needed.
Maintain WebHelpDesk and call tree systems for HR and Payroll staff. Audit usage and provide management with trends and offer suggestions for improved customer service.
Develop and maintain metrics for Human Resources, i.e. Dashboard and HR Connection.
Assists in planning and operationalizing of the HR Model in order to deliver efficient and high quality customer experience.
Participates in the staffing and scheduling function to ensure adequate resources for the HRConnection.
Identifies knowledge or practice deficits by analyzing department metrics and works with HR leadership to provide support and education to improve department efficiency.
As applicable, leads projects and committees in order to convert or enhance HRMS systems.