Manager, HR Services

Insperity•Minneapolis, MN

About The Position

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. SUMMARY Responsible for creating a "WOW" experience when leading interactions with external and internal customers by consistently exceeding expectations. This position drives the selection, development and management of service team members to provide an exceptional MidMarket client experience. This position manages escalated issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments. Through resource management and role modeling the MidMarket mission and vision this position ensures quality execution of the service plan project.

Requirements

Bachelor’s Degree is required. Master’s Degree in a related field is preferred.
Five to ten years of experience in human resources or performance management field is required.
Experience managing a department of professionals is required.
Demonstrated responsibility for achieving business results or meeting key performance indicators is required.
Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment.
Comfortable with technology solutions such as Microsoft Office suite and CRM systems.

Responsibilities

Attracts, develops and retains talent by ensuring that people with the right skills and motivations are in the right place at the right time to meet business and client needs. Evaluates and selects internal and external talent to ensure the best match between individuals and work requirements. Assesses staff development needs and ensure that individual development plans are actively managed and timely guidance and feedback is provided to team members.
Creates a client-focused culture by leading the implementation of new processes and solutions. Ensures that service team members appropriately balance standardization and consistency of processes with the need for flexibility and integration of products/services for MidMarket clients. Keeps the MidMarket vision at the forefront of team member decision making and actions.
Drives team performance by creating alignment and accountability. Establishes clear goals with service team members that align the team's efforts with the MidMarket vision and mission to identify and accelerate client potential. Establishes performance objectives, tracks performance and evaluates progress toward those objectives.
Monitors the execution of the service plan project by evaluating progress of activities and service requests in OneVoice. Holds team accountable to client commitments. Collaborates with internal departments and business units to ensure seamless delivery of services to MidMarket clients. Gathers and distributes voice of customer feedback to appropriate internal departments.
Builds cross-functional partnerships to address issues and manage escalations. Leverages internal relationships to identify opportunities, trends and process improvements. Takes action with other departments or business units to help achieve business goals and drive high client satisfaction. Ensures collaboration and synergy among all team members so that people and processes are enabled to drive flawless execution of objectives.
Facilitates internal planning meetings, including report card development, service plan development, and client strategy meetings to gain group agreement and commitment. Provides thought leadership around sequencing and capacity to deliver client solutions.
Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks. Establishes course of action for self and others to ensure that work is completed efficiently, leading projects as needed.
Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Must adjust effectively while working with different clients who have different structures, processes, requirements or cultures.
Assists in the accomplishment of Insperity Company goals.
Helps other employees to accomplish Insperity Company goals.
Performs other duties as may be assigned by department supervisor.
Participates in the Disaster Recovery plan as required.