Manager, HR Operations & Retention

Finni Health

About The Position

You’ll be at the forefront of empowering our clinical teams to build thriving, long-term careers. You’ll serve as a trusted advisor and partner to our Practice Owners, helping them navigate everything from employee retention and culture building to complex employee relations and compliance. This is a high-impact, cross-functional role where you’ll work closely with our leadership team, drive strategic retention initiatives, and bring operational clarity to the employee lifecycle of over 1,000 clinicians. If you’re energized by problem-solving, relationship-building, and helping healthcare professionals succeed, this is the role for you.

Requirements

5-7+ years of HR experience, with specific experience supporting clinical populations (BCBAs/RBTs) or multi-state healthcare operations.
Strong ability to analyze retention data, identify key turnover drivers, and advise on strategies to improve culture and engagement.
Proven ability to manage the full employee lifecycle post-onboarding, including performance management, offboarding, and alumni relations.
A track record of meeting and exceeding people-ops targets (e.g., retention rates, employee satisfaction scores, training completion).
Strong understanding of federal and state employment laws (including FMLA, ADA, Title VII) and healthcare-specific regulations like HIPAA.
Mission-Driven & Provider-Centric – You believe in Finni’s mission to democratize autism care and are passionate about ensuring the providers delivering that care feel supported, heard, and valued.
Trusted Partner & Advisor – You’re the calm in the chaos and a strategic partner to Practice Owners—able to coach them through difficult leadership moments, conflict resolution, and compliance decisions.
Analytical Problem Solver – You dig deep into turnover challenges, quantify "people problems," and build thoughtful, customized retention solutions that drive measurable outcomes.
Process & Data-Oriented – You thrive on improving HR systems, managing documentation, and using data to drive smart, scalable decisions regarding the workforce.
Resilient in Ambiguity – You’re energized by the unknown, taking initiative in unstructured situations and confidently shaping culture in fast-moving environments.

Responsibilities

Drive Retention: Analyze turnover metrics and conduct "stay interviews" to identify trends; create actionable roadmaps to improve clinician engagement and longevity.
Partner with Practice Owners: Act as the primary advisor to owners on team management, helping them set goals for scaling their teams while maintaining a healthy culture.
Manage Employee Relations: Serve as the first point of contact for complex workplace issues; lead investigations and conflict resolution to ensure a fair and compliant workplace.
Lead Training Initiatives: Identify skills gaps and coordinate training and development opportunities for clinical staff and new managers.
Oversee Lifecycle Operations: Manage the critical handoffs from onboarding, oversee performance review cycles, and ensure compliant offboarding processes.
Support Compliance: Work with leadership to build better processes for multi-state labor law compliance and maintain up-to-date policy handbooks.
Set the Standard: Establish SLAs and KPIs for our internal HR support function to ensure every clinician receives timely answers to their questions.