Manager, Housekeeping

Resorts World Las Vegas•Las Vegas, NV

37d

About The Position

The Housekeeping Manager is responsible for upholding the cleanliness, presentation, and overall aesthetic standards of Resorts World Las Vegas. This role requires strong knowledge of housekeeping operations and the ability to effectively communicate expectations, ensuring team members maintain a refined, welcoming, and comfortable environment that enhances the guest experience throughout their stay.

Requirements

Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Ability to successfully mentor a team.
At least five years of housekeeping experience in a similar or related field.
At least three years in a leadership/management position in a similar or related field.
Bachelor's degree in a related field.
Knowledge of pertinent laws and regulations impacting housekeeping including OSHA.
Proof of eligibility to work in the United States
At least 21 years of age.

Nice To Haves

Bilingual or multilingual proficiency to support communication with a diverse team and guest.
Previous experience working in a large-scale, luxury resort or high-volume hospitality operation.
Demonstrated ability to coach, develop, and motivate team members at various skill levels.
Strong organizational and time-management skills with the ability to handle multiple priorities in a fast-paced environment.
Experience in conducting performance evaluations, issuing corrective action, and supporting team accountability in alignment with company policies.
Proficiency with housekeeping operational systems and technology (e.g., HOTSOS, Opera, UKG, Microsoft Office Suite).
Proven ability to collaborate effectively with cross-functional departments to support guest experience and operational goals.
Strong communication and interpersonal skills with the ability to interact professionally with guests, team members, and leadership.

Responsibilities

Ensure departmental standards are consistently met, including company policies, cleanliness expectations, regulatory compliance, and budgetary requirements.
Promote a team-based cleaning culture; at Resorts World, maintaining a clean environment is a shared responsibility across all levels.
Assist with cleaning guest-facing and back-of-house areas as needed, including but not limited to guest amenities, public area surfaces, casino glassware, trays, irons/ironing boards, and removal of debris when observed to support overall presentation.
Maintain accurate employee records, monitor daily performance, and participate in coaching, corrective action, and performance evaluations in accordance with company guidelines.
Ensure all maintenance needs are reported and followed through using HOTSOS and verify timely completion of work orders.
Motivate, coach, and guide team members while monitoring individual and group performance; adjust goals or standards as needed to support continued growth and operational success.
Demonstrate ownership of assigned tasks by proactively identifying needs, seeking support when necessary, communicating progress, and ensuring timely and effective completion.
Recommend equipment, supplies, and amenities that support service standards, operational efficiency, and team member safety.
Monitor and manage inventory levels to ensure guest room and floor supplies are adequately stocked and room quality standards are maintained.
Assist in developing and implementing programs that enhance service quality, operational efficiency, guest satisfaction, and overall profitability.
Support effective communication by organizing, leading, and participating in departmental meetings and ensuring team members are informed of updates, expectations, and objectives.
Utilize a personal mobile device for job-related communications, operational systems access, and review of company documents when necessary and in alignment with company policy.
Perform other job-related duties as assigned.