Housekeeping Manager

Horseshoe Bay Resort•Honolulu, HI

8d•$72,000 - $75,000

About The Position

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary. At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to, and proud of, the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do! We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, we celebrate you, and we cheer you on as you shine bright in your career journey. Whether it’s our health & wellness programs, best-in-class learning and development, or our travel discounts that “feed your inner explorer,” we work hard to create and deliver on what you need. Join us where You Belong. We Care. Shine Bright. As the Housekeeping Manager, you’ll lead the day-to-day operations of the Housekeeping Department—creating a spotless environment that exceeds guest expectations while motivating a team to deliver their very best each day.

Requirements

Minimum of 3 years of housekeeping leadership experience in a full-service or luxury hotel environment.
Proven ability to lead, train, and motivate a diverse housekeeping team.
Strong organizational and communication skills, with an eye for detail and quality assurance.
Ability to work a flexible schedule, including weekends and holidays, as needed.
A positive, hands-on leader who thrives in a fast-paced, service-oriented environment.

Nice To Haves

Familiarity with Marriott systems preferred.

Responsibilities

Supervise and coordinate daily housekeeping operations for guestrooms, suites, and public areas.
Inspect guest rooms and public spaces regularly to ensure the highest standards of cleanliness, presentation, and brand compliance.
Communicate room readiness and status updates promptly with the Front Office team.
Manage scheduling, timekeeping, and attendance based on business levels and occupancy.
Maintain inventory levels for supplies, linen, and equipment; oversee ordering and cost control measures.
Ensure all associates have the proper tools, uniforms, and training to perform effectively.
Coach, develop, and motivate team members, celebrating successes and recognizing outstanding performance.
Respond promptly to guest requests, feedback, and concerns, taking proactive steps to ensure guest satisfaction.
Implement and monitor housekeeping policies, procedures, and safety standards to protect guests and associates.
Support budget and expense management initiatives, aligning department operations with hotel financial goals.
Collaborate with Engineering, Front Office, and other departments to ensure smooth daily operations and a seamless guest experience.