Manager, Hotel
About The Position
Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience. This includes but is not limited to personnel, budget performance, and financial controls. Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation, and Self Park. Daily hotel operations include checking daily events and bulletin boards and staying up-to-date on changes, new procedures, and events. Investigates and resolves guest situations such as reservation errors or lost personal belongings. Responsible for quality, consistency, and presentation of all services and products offered to guests and employees. Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, passion, and dedication. Promotes positive guest/employee relations and retention. Perform other duties as assigned. Other duties as assigned.
Requirements
- A high school diploma or equivalent is required, and three (3) years of front office experience in a leadership role or an equivalent combination of education and experience.
- Proficient in hotel front desk software and knowledge of MS Office software programs such as Excel, Word, and Outlook.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
Nice To Haves
- A bachelor’s degree in hospitality management is preferred.
Responsibilities
- Plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience.
- Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation, and Self Park.
- Investigates and resolves guest situations such as reservation errors or lost personal belongings.
- Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, passion, and dedication.
- Promotes positive guest/employee relations and retention.
- Perform other duties as assigned.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
