Manager, Hotel
About The Position
Join the brand that rocks the world and a career that will rock yours. The Hotel Manager oversees all daily hotel operations, driving exceptional service, operational excellence, and brand alignment within a luxury environment. This leadership role is responsible for the property’s financial performance, guest satisfaction, talent development, and execution of Hard Rock’s culture, mission, and standards. The Hotel Manager partners closely with the Managing Director, Regional Director of Hotel Operations, and Hard Rock International Support Center to deliver strategic planning, service innovation, and operational success. This role requires a dynamic leader with extensive Food & Beverage experience and a strong background in FORBES Travel Guide standards or equivalent luxury service environments. The ideal candidate is passionate about creating personalized, memorable guest experiences while maintaining flawless operations and cultivating a high‑performance team culture.
Requirements
- 10+ years of hospitality management experience, including 5+ years in executive-level hotel leadership.
- Extensive Food & Beverage operational experience with proven success in luxury or high-volume environments.
- FORBES Travel Guide or equivalent luxury service standards experience required.
- Degree or diploma in Hospitality Management, or an equivalent combination of education and experience.
- Strong financial acumen, strategic planning capability, and understanding of the Uniform System of Accounts for Lodging.
- Exceptional communication and interpersonal skills with the ability to inspire, influence, and motivate diverse teams.
- Proficiency with Microsoft Office and industry systems: Opera, Sabre/SYNXIS, MICROS, Delphi, SUN, etc.
- Ability to manage multiple priorities in a fast-paced environment with professionalism, tact, and diplomacy.
- Fluency in English; additional languages preferred.
Nice To Haves
- Background in hotel openings preferred (new build and/or conversion).
Responsibilities
- Lead, oversee, and maintain daily hotel operations across all departments, including Front Office, Housekeeping, Maintenance, Security, and F&B coordination.
- Drive standards of luxury hospitality consistent with FORBES expectations and Hard Rock brand values; ensure consistent execution of elevated guest service.
- Develop and execute strategic plans to maximize revenue, control costs, drive operational efficiency, and enhance asset value.
- Collaborate with F&B leadership to ensure seamless, thoughtful, and top‑tier dining experiences throughout the property.
- Establish performance expectations, manage processes, and ensure accountability across teams.
- Analyze P&L performance, identify financial opportunities, and implement strategies to improve productivity and profitability.
- Recruit, develop, and retain top talent; provide coaching, mentorship, and career development for managers and supervisors.
- Foster a positive and compliance‑focused work environment, ensuring adherence to company policies, safety guidelines, and service standards.
- Oversee quality assurance metrics, guest feedback platforms, and service audits; address gaps through corrective actions.
- Maintain a strong, visible presence in guest areas during peak periods to support team engagement and service excellence.
- Build and maintain relationships with key clients, owners, corporate partners, and community stakeholders.
- Support safety committee initiatives and contribute to capital planning and asset protection strategies.
- Represent the hotel professionally at industry and community functions, supporting brand visibility and philanthropic initiatives.
Benefits
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
