Manager - Hotel Operations

Casino and•East Saint Louis, IL

1d•$65,000 - $70,000

About The Position

The Manager – Hotel Operations functions as the strategic business leader of the property’s hotel division, including Front Desk, Housekeeping and Hotel Sales

Requirements

Bachelor’s Degree from four-year college or university; 3 years related experience, or equivalent combination of education and experience
Minimum 3 years hotel operations experience
Strong Leadership capability
Proficient In Microsoft Office Products (Outlook, Teams, Word, Excel)
Excellent verbal and written communication skills

Responsibilities

Responsible for leading daily operations and managing staff for the Hotel operations department (Front Desk, Housekeeping, RV Park, Valet); functions as a strategic leader of the hotel with responsibility for all aspects of the operation.
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department customer service goals.
Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.
Develops hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.
Responsible for maintaining maximized occupancy and revenue for Hotel operations.
Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters