Dual Hotel Operations Manager

McKibbon Hospitality • Atlanta, GA

8d

About The Position

As a key member of the property leadership team, the Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments to deliver exceptional guest experience. The Operations Manager may have specific departments assigned to them to oversee at different times such as the Food & Beverage Department or Housekeeping and Front Office. The Operations Manager reports to the General Manager, who will determine the departments of responsibility. The Operations Manager will be responsible for maintaining the highest level of ethical leadership to lead the associates to deliver the highest standard of customer service while embodying McKibbon’s Guiding Principles.

Requirements

• Experience working in a hotel as a front desk representative (or equivalent)
• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
• The ability to work weekends, holidays, and evenings.
• The ability to ensure that hotel policies and brand standards are followed.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Nice To Haves

• Excellent communication and problem-solving skills both written and verbal.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Maintaining positive relationships with associates to drive associate satisfaction
• Knowledge of hotel management PMS systems.
• Customer focused with a passion for providing exceptional service.
• Ability to work under pressure and handle difficult situations professionally.

Responsibilities

• Supervising associates, managing expenses and maintaining high service standards in all departments including front desk, housekeeping, food and beverage and maintenance.
• Ensuring smooth and efficient delivery of all hotel services to guests.
• Maintaining a high level of cleanliness, service and guest satisfaction throughout the property.
• Assisting in hiring, training and onboarding new employees to ensure adherence to company policies, procedures and brand standards.
• Scheduling, motivating and lead staff to ensure property coverage and achieve high performance, customer service excellence, and operations efficiency.
• Monitoring and evaluating staff performance, providing feedback and coaching as needed.
• Ensuring guest satisfaction by addressing guest concerns, complaints, and requests in a timely and professional manner.
• Regularly reviewing guest feedback and ratings, using insights to enhance service quality.
• Assisting in managing the hotel’s operating budget by monitoring expenses based on guidance from the general manager.
• Assisting with sales and champion the Daily Sell Strategy.
• Maintaining compliance and remaining up to date on new initiatives for the brand and company.
• Supporting guest experience and satisfaction in all operations ensuring problem resolution.
• Conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables (depending on department of responsibility).
• Overseeing the Market (fully stocked, weekly inventory, place orders) (depending on department of responsibility).
• Assisting the Executive Housekeeper, inspecting guest rooms and public areas (depending on department of responsibility).
• Maintaining and managing F & B Inventories, and ordering (depending on department of responsibility).
• Filling in where and when needed, in positions throughout the hotel operation.
• Ensuring proper documentation and reporting of guest and associate incidents or accidents.
• Acting as MOD when scheduled in the absence of the General Manager or Assistant General Manager.
• Embracing McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts
• Any state specific holiday, vacation or benefit requirements will apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed