Dual Hotel Front Desk Supervisor

Lodging Dynamics • Hawthorne, CA

14d

About The Position

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Responding to and resolving guest service requests.

Requirements

• Bachelor of Science degree in hospitality or related field
• Minimum of 1 year experience as a front desk supervisor
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

Benefits

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager