Hotel Front Desk Supervisor

Encore Hospitality • Harrisonburg, VA

1d • Onsite

About The Position

We’re hiring a Hotel Front Desk Supervisor to lead our already fantastic team! You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Requirements

• Hospitality experience of at least 1 year is required for this role
• High school diploma or equivalent certification required (GED)
• Have superb communication skills, management skills, and multitasking skills
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

Nice To Haves

• Bookkeeping skills and experience with MS Office a plus

Responsibilities

• Hold responsibility for the front desk budget and order any necessary office supplies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED