Manager of Hospitality Quality Assurance

Margaritaville Holdings•Orlando, FL

About The Position

The Quality Assurance role ensures that each property adheres to all brand standards and consistently delivers brand service standards by conducting thorough evaluations across all guest‑facing and back‑of‑house touchpoints. This role identifies opportunities for improvement and partners closely with property leadership to elevate brand performance. Through structured audits, clear reporting, and action planning, the auditor helps safeguard the brand reputation and drive consistency across the portfolio.

Requirements

Minimum 2 years hotel operations leadership role in a full-service hotel property required.
1+ year experience as in-person QA audit role in a full-service hotel brand or franchisee
Excellent communication, presentation, and speaking skills required
Strong collaborating and influencing skills and the ability to professionally interact with stakeholders
Ability to multi-task and handle a variety of initiatives across multiple locations and projects
Good judgment and decision-making abilities
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Proficient computer and lodging system skills including but not limited to audit and guest feedback platforms, Microsoft Word, Power Point, Excel, and Outlook

Nice To Haves

Brand experience preferred
Bachelor’s degree or higher preferred

Responsibilities

Conduct comprehensive brand audits across hospitality properties to ensure adherence to internal brand standards and guidelines
Evaluate guest-facing and operational touchpoints for brand consistency
Enforce brand standards while balancing operational realities and guest experience expectations
Document audit findings clearly, accurately, and objectively using scoring tools, reports, and photographic evidence
Provide actionable recommendations to improve compliance, quality, and brand alignment
Collaborate with property teams, corporate stakeholders, and leadership to communicate results and drive action planning process for remediation of sub-standard audit items
Track and report out on recurring issues, trends, and risks to support continuous brand and quality improvement
Analyze guest feedback data to identify gaps and correlate with audit results
Contribute to improvements of the audit process including tools and scoring framework
Maintain and retain confidential information regarding the Company, vendors, and guests
Maintain a high level of knowledge regarding the company’s venues, products and happenings
Perform other duties and tasks as assigned or determined by management
Adhere to all company policies and procedures as established in the Team Member Handbook