Director of Quality Assurance
About The Position
Goodwill Industries is seeking a strategic, solutions-oriented Director of Quality Assurance to lead enterprise-wide quality, compliance, and risk initiatives that safeguard our organization, strengthen operational excellence, and ensure mission sustainability. This senior leadership role partners directly with the President & CEO and cross-functional department leaders to design and implement quality management systems, drive regulatory compliance, mitigate risk exposure, and embed continuous improvement across the organization. If you are a collaborative leader who thrives on building structure, improving processes, and protecting organizational integrity while advancing a purpose-driven mission, we invite you to join our team.
Requirements
- Bachelor’s degree in Business, Project Management, Quality Management, or related field
- 5–7+ years of progressive experience in quality assurance, process improvement, compliance, or risk management
- Strong knowledge of QA methodologies, audits, and process optimization
- Proven leadership and cross-functional collaboration skills
- Excellent communication, analytical, and problem-solving abilities
- High ethical standards and ability to maintain confidentiality
- Valid driver’s license and reliable transportation
- Ability to lift up to 25 lbs and perform standard physical activities
Nice To Haves
- Master’s degree
- Certifications such as CAPM, Six Sigma, CMQ/OE, ISO 9001 Lead Auditor, or similar
- Experience supporting employment practices, claims management, or regulatory environments
Responsibilities
- Develop and lead the organization’s Quality Management System (QMS) and enterprise QA strategy
- Establish and maintain best practices aligned with state and federal regulations
- Partner with department leaders to review, refine, and standardize SOPs, policies, and audits
- Plan and execute internal audits, compliance reviews, and risk assessments
- Analyze operational and quality metrics to identify improvement opportunities
- Lead continuous improvement initiatives that enhance efficiency, reduce risk, and control costs
- Ensure compliance with contractual, regulatory, and organizational standards
- Provide oversight and guidance related to workers’ compensation, employment practices, and risk management matters
- Support incident investigations, claims reviews, and corrective action planning
- Deliver clear reporting and recommendations to senior leadership
- Assist with budgeting and responsible stewardship of resources
- Promote a culture of accountability, collaboration, and customer-focused service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
