Manager, Global Strategic Accounts

PayPal•San Jose, CA

About The Position

Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. Responsibilities will include owning the overall strategy and customer success for the partnerships as well as developing a pipeline of value-based revenue opportunities and fostering new strategic initiatives. Build and execute the strategy to grow the commercial and strategic relationship with largest global partners. Own and drive revenue growth by identifying new joint initiatives, cross-sell and upsell opportunities, best practice implementations, co-marketing programs and jointly developing solutions that meet mutual customer needs and strategic objectives. Negotiate favorable commercial terms, contracts and agreements that create sustainable, long term value for all parties. Accelerate results through superior pipeline management, navigating internal and external product roadmaps, and influencing resource allocation. Serve as a catalyst for change and continuous improvement. As the voice of customer, based on learnings and competitor analysis, provide valuable insights on product enhancements, new solutions and go-to market strategies. Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants. Employ superior negotiation and communication abilities as an influencer while embodying unquestionable integrity and trust. Drive for results with a bias toward action based on a comprehensive strategy.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
5+ or 10+ years of experience (depending on the role) in business development or enterprise account management, particularly driving progress with global executives on technology solutions payments and commerce strategies.
Must have experience in payments or fintech.
Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
Experience negotiating complex contracts and achieving deal terms which are favorable to the company.
Ability to synthesize complex information into the essential points needed to inform executive decision making.
Outstanding communication skills and ability to collaborate effectively in a matrixed organization.
Superior relationship building and exceptional consultative sales skills with a passion and hunger to win.
Results oriented, analytical, self-motivated and a “hands on” person with proven ability to meet objectives and targets.
Recognizes and understands critical cultural approaches to doing business globally.
Executive presentation skills; including in-person, written, and verbal.

Nice To Haves

Bachelor's degree; M.B.A. preferred or equivalent experience.

Responsibilities

Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
Support Account Manager with operational and administrative tasks to ensure account success.
Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
Drive net new business prospecting and support Account Manager's prospecting efforts.
Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.
Own the overall strategy and customer success for the partnerships
Develop a pipeline of value-based revenue opportunities and fostering new strategic initiatives.
Build and execute the strategy to grow the commercial and strategic relationship with largest global partners.
Own and drive revenue growth by identifying new joint initiatives, cross-sell and upsell opportunities, best practice implementations, co-marketing programs and jointly developing solutions that meet mutual customer needs and strategic objectives.
Negotiate favorable commercial terms, contracts and agreements that create sustainable, long term value for all parties.
Accelerate results through superior pipeline management, navigating internal and external product roadmaps, and influencing resource allocation.
Serve as a catalyst for change and continuous improvement.
Provide valuable insights on product enhancements, new solutions and go-to market strategies.
Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants.
Employ superior negotiation and communication abilities as an influencer while embodying unquestionable integrity and trust.
Drive for results with a bias toward action based on a comprehensive strategy.