Manager, Global Strategic Accounts

PayPal • San Jose, CA

21h • $206,000 - $305,800 • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Global Strategic Accounts Account Manager is responsible for developing growth strategies and driving revenue with PayPal’s largest multi-national clients and partners. This role requires a significant track record of successful executive engagement in a complex solution selling and competitive environment. Ultimately, this high-level performer is expected to increase PayPal’s relevance with some the most influential companies in the world. Job Description: Essential Responsibilities: Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Responsibilities will include owning the overall strategy and customer success for the partnerships as well as developing a pipeline of value-based revenue opportunities and fostering new strategic initiatives. By establishing and growing business and technical relationships as well as managing the interactions with executive sponsors, this executive will be responsible for driving growth and further adoption and integration of PayPal’s business assets. The ideal candidate will possess a combination of experience (business development, product, marketing, executive, etc.) allowing for effective engagement with key partners at several levels. He/she should also have a demonstrated ability to think strategically about new business models, product integrations, and technical challenges as well as build and convey compelling value propositions and drive innovation with partners. The position also requires experience working with technical services and products along with working knowledge of service delivery, business operations, and cross-functional team management.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5+ or 10+ years of experience (depending on the role) in business development or enterprise account management, particularly driving progress with global executives on technology solutions payments and commerce strategies.
• Must have experience in payments or fintech.
• Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
• Ability to think and work creatively to develop unique joint value propositions and product strategy within PayPal.
• Experience negotiating complex contracts and achieving deal terms which are favorable to the company.
• Ability to synthesize complex information into the essential points needed to inform executive decision making.
• Outstanding communication skills and ability to collaborate effectively in a matrixed organization.
• Superior relationship building and exceptional consultative sales skills with a passion and hunger to win.
• Results oriented, analytical, self-motivated and a “hands on” person with proven ability to meet objectives and targets.
• Recognizes and understands critical cultural approaches to doing business globally.
• Executive presentation skills; including in-person, written, and verbal.

Nice To Haves

• M.B.A. preferred or equivalent experience.

Responsibilities

• Build and execute the strategy to grow the commercial and strategic relationship with largest global partners.
• Own and drive revenue growth by identifying new joint initiatives, cross-sell and upsell opportunities, best practice implementations, co-marketing programs and jointly developing solutions that meet mutual customer needs and strategic objectives.
• Develop relationships and credibility required to effectively convey the value of PayPal’s solutions and vision to C-level executives.
• Negotiate favorable commercial terms, contracts and agreements that create sustainable, long term value for all parties.
• Strong collaboration with internal stakeholders across PayPal Inc. globally such as technology and product specialists, finance, sales and integration engineers, legal, risk, sales operations, marketing and other teams as appropriate to achieve desired results.
• Accelerate results through superior pipeline management, navigating internal and external product roadmaps, and influencing resource allocation.
• Serve as a catalyst for change and continuous improvement.
• As the voice of customer, based on learnings and competitor analysis, provide valuable insights on product enhancements, new solutions and go-to market strategies.
• Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants.
• Identify opportunities to increase PayPal’s share of influence and adopt recommended optimization strategies that will increase overall PayPal awareness.
• Prepare and give business reviews to PayPal and partner senior leadership.
• Employ superior negotiation and communication abilities as an influencer while embodying unquestionable integrity and trust.
• Drive for results with a bias toward action based on a comprehensive strategy.

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• For more information visit https://www.paypalbenefits.com.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees