Manager, Global Sales Development Enablement

Docusign•Seattle, WA

10d•Hybrid

About The Position

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). As the Manager, Global Sales Development Enablement, you will be a pivotal leader responsible for the strategic direction, operational execution, and continuous improvement of enablement programs for our global Sales Development organization. You will lead, mentor, and develop a high-performing Sales Development Enablement team, empowering them to design and deliver impactful learning experiences. You will play a critical role in partnering with senior leadership across Sales Development, Sales Operations, and other GTM functions to identify enablement priorities, drive strategic initiatives, and ensure our Sales Development Representatives (SDRs, MDRs, PDRs) are equipped with the skills, knowledge, and tools to achieve and exceed their targets. Your leadership will directly contribute to accelerating time to quota attainment, improving sales productivity, and fostering a culture of excellence within the Global Sales Development team. This position is a people manager role reporting to Vice President, GTM Enablement.

Requirements

Bachelor’s degree in Business, Education, Organizational Development, or a related field
5+ years of related experience, including a minimum of 3 years of experience in Sales Enablement, Sales Training, or Learning & Development, with at least 2 years in a direct people management role
Experience leading and developing a team of enablement professionals, preferably within a global context
Experience with instructional design principles, adult learning theories, and various training methodologies (e.g., ADDIE, SAM).
Proficiency with Learning Management Systems (LMS) and e-learning authoring tools
Strong understanding of the sales development lifecycle, sales processes, and modern sales methodologies
Excellent project management, organizational, and analytical skills with a data-driven approach to decision-making
Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels

Nice To Haves

Experience in a SaaS or technology company environment
Familiarity with CRM (e.g., Salesforce), conversation intelligence (e.g., Chorus), and sales engagement platforms
Proven ability to manage and prioritize multiple complex projects simultaneously in a fast-paced, dynamic environment
Experience contributing to strategic roadmaps and managing program budgets
Certifications in instructional design, project management, or sales methodologies

Responsibilities

Lead, coach, and develop a geographically dispersed team of Sales Development Enablement professionals, fostering a collaborative, high-performance, and growth-oriented environment
Provide regular feedback, performance reviews, and career development guidance to direct reports
Manage team workload, priorities, and resource allocation to ensure efficient and effective delivery of enablement programs
Define, develop, and execute the global sales development enablement strategy and multi-year roadmap, aligning with overall GTM objectives
Oversee the end-to-end design, development, and delivery of comprehensive learning experiences for all stages of the Sales Development lifecycle, including new hire onboarding, ongoing skill development, product launches, and strategic initiatives
Ensure all enablement programs are scalable, impactful, and delivered through appropriate modalities (e.g., instructor-led training, e-learning, blended learning, workshops)
Serve as a trusted advisor to senior and executive leadership within Sales Development and across the GTM organization
Collaborate effectively with Sales Development leadership, Sales Operations, and other cross-functional stakeholders to identify strategic priorities and critical training needs, align enablement initiatives with business objectives, and ensure seamless program integration
Build strong relationships and influence decisions to ensure enablement programs are integrated and supported across the organization
Drive operational efficiency and process improvement within the enablement function, leveraging agile methodologies for rapid iteration and deployment of new programs
Establish and track key performance indicators (KPIs) for enablement effectiveness, including time to quota attainment, pipeline generation, conversion rates, and tool adoption, providing insights to optimize program effectiveness
Analyze data and feedback to continuously optimize existing programs and identify new areas for enablement investment
Oversee the effective utilization and optimization of enablement tools and platforms (e.g., LMS, CRM, content management systems, prospecting tools)

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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