Manager, Global Franchise Account Management

Abercrombie & Fitch Co.•Columbus, OH

64d

About The Position

Our Global Franchise Support team provides the foundation to regional expansion through 3rd party partners and ensures our Brand presence is globally consistent, but locally relevant across the world. This role will focus on onboarding new partnerships, establishing operational excellence, and driving process evolution to ensure sustainable growth potential in this channel. This individual will focus on building relationships across key internal functional teams, regional offices and 3rd party partners to align on priorities and growth strategies. They will work to provide the framework for our partners to be successful in representing our Brands within their Territory and drive execution of all identified strategies. Our goal is proper Brand representation that reaches each partner's unique customer and drives growth across all brands/genders. This job is located at our Global Home Office in Columbus, Ohio.

Requirements

Bachelor's Degree or related experience
6+ years prior experience working in relevant industry roles, with a preference for retail
Understanding of retail product development timeline/calendar
Experience working well in a cross-functional team environment as well as with external partnerships
Strong communication skills, including comfort in presenting and collaborating with all levels of leadership
Openness to work across international time zones
Motivated by business profitability and prospect of business growth
Organizational skills & ability to manage many simultaneous workstreams
Curiosity & eagerness to creatively solve problems
Strong leadership skills. Comfortability leading change
Basic knowledge of Microsoft Office programs - esp. Excel, Powerpoint, and Word
Desire to learn & hunger for more!

Responsibilities

Act as the primary point of contact for Franchise partner(s), leading the coordination of all aspects of the relationship.
Build and maintain strong connectivity to Franchisee(s), by providing support, guidance, and ensuring compliance with Brand standards with a focus on influencing Brand positioning
Regularly review performance metrics and develop annual strategies and revenue forecast within channel in collaboration with Franchisee(s), finance and regional team
Problem solve to address Franchise partner concerns promptly and work collaboratively to find solutions
Provide strategic insight and recommendations of growth opportunities through the management of product, marketing, and overall Brand health
Manage complex strategies across multiple internal and external teams. Building trust with internal and external partners will be key.
Ensure contractual responsibilities are met by A&F and partner
Demonstrating a collaborative, solutions-oriented mindset when partnering cross- functionally and engaging with the franchisee
Leading business presentation and strategic discussions, proactively fostering transparency and trust with franchise partners

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!