Manager, Global Client Services Communications

Visa•Austin, TX

11h•Hybrid

About The Position

The Manager of Global Client Services Communications plays a pivotal role in managing and executing internal and external communication workstreams in support of Visa’s Client Services organization. The ideal candidate will bring experience crafting compelling narratives that resonate with internal and external audiences and drive meaningful stakeholder engagement. This individual is expected to: Develop and execute strategic communication plans to engage key internal and external audiences through internal, media, digital and social channels. Participate in the development of compelling stories that showcase Visa’s leadership and commitment to client success. Bring experience in storytelling across digital and social channels, including content planning and development, execution and reporting. Write and edit messaging frameworks, leadership talking points, organizational announcements, briefing materials, internal and external social content, and other external and internal communications materials. Oversee and manage communications projects from inception to completion, ensuring timelines and goals are met. Collaborate cross-functionally to align messaging and strategies, as well as balance the needs of multiple stakeholders. Leverage data and insights to plan, measure and optimize the impact of communication strategies This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Exceptional writing and editing skills, with the ability to simplify complex information into compelling messages
Demonstrated success managing media relations and internal communications
Exceptional project management skills, with the ability to manage multiple priorities and meet tight deadlines
High level of emotional intelligence, collaboration, creativity and adaptability in a fast-paced environment

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor’s degree in Communications, Public Relations, Journalism, or a related field
3-5 years of professional communications experience, with a mix of in-house and agency roles strongly preferred
Proven competency in corporate storytelling

Responsibilities

Develop and execute strategic communication plans to engage key internal and external audiences through internal, media, digital and social channels.
Participate in the development of compelling stories that showcase Visa’s leadership and commitment to client success.
Bring experience in storytelling across digital and social channels, including content planning and development, execution and reporting.
Write and edit messaging frameworks, leadership talking points, organizational announcements, briefing materials, internal and external social content, and other external and internal communications materials.
Oversee and manage communications projects from inception to completion, ensuring timelines and goals are met.
Collaborate cross-functionally to align messaging and strategies, as well as balance the needs of multiple stakeholders.
Leverage data and insights to plan, measure and optimize the impact of communication strategies