Manager, Global Agency Management

Ford Motor • Dearborn, MI

3d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. Strategically manage the governance and processes related to Ford's global marketing communications agency partnerships. Contribute towards building a best-in-class agency ecosystem that drives innovation, maximizes effectiveness and efficiency, and transforms governance. Act as a center of excellence in all marketing communications agency relationships by providing a strategic framework, process discipline, tools and industry expertise. Effectively manage our Global Agency partnerships to design and build a best-in-class agency ecosystem that drives innovation, attracts talent and maximizes effectiveness and efficiencies across the Enterprise. Ensure we maintain industry leading governance and processes related to our agency network. Incubate and then deliver innovative ideas that transform agency governance in support of the marketing team.

Requirements

• Bachelors degree in relevant field or equivalent combination of relevant education and experience.
• A minimum of 8 years of professional experience in a similar or related role.
• Experience managing agency relationships and working with teams across multiple regions.
• Experience in working with marketing communications agencies, with knowledge of best practices.
• Ability to drive transformational change and use creativity to solve challenges.
• Ability to work with stakeholders at all levels across various regional cultures.
• Must be able to manage competing high priority and high visibility projects simultaneously.
• Comfortable with ambiguity, complexity and creative problem solving.
• Cross functional team player with experience working across multiple business units to collaborate with, influence and align stakeholders.
• Excellent written and oral communications, organizational and interpersonal skills.

Nice To Haves

• Proven track record of managing international agency partnerships and global workstream

Responsibilities

• Agency Process and Operations Govern all agency processes and operations related to over $2 billion in agency spend annually (Media/Production/Fee/OOP).
• Assist global marketing operations governance in implementing any agency-related updates to Integrated Marketing Flow (IMF).
• Ensure all processes are reviewed, updated, socialized, implementedand made available on the GAMT SharePoint.
• Conduct global agency management education & training program for both internal/Ford and external/agency personnel on all Global Agency Management topics/issues.
• Responsible for onboarding new agencies and maintaining the New Agency/Partner Checklist which includes all cross-functional teams to ensure a full immersion to Ford processes.
• Manage all Agency Transitions with a robust 30-, 60- and 90-day plan including governance, communications, team and setup, briefings, immersions, incumbent handoff, scopes of work and all legal/process compliance: Contract and Governance
• Lead the development and implementation of standards and guidelines of the Global Agency Services Agreement (ASA) contract negotiation, including review of any deviations.
• Consult with IT and Legal on all digital advertising related data privacy, security and controls issues.
• Manage the Agency engagement and change policies, ensuring we have a robust and proactively managed agency roster along with leadership review and alignment.
• Agency Management Tools & Technology Provide business requirements and ensure consistent usage of agency management technology.
• Audits Develop and maintain a strong relationship with Ford General Auditor's Office (GAO) and Internal Control Operations (ICO) to ensure we are part of the annual audit planning.
• Develop and maintain strong relationship with Ford General Auditors Office (GAO) and Internal Control Operations (ICO) to ensure we are part of the annual audit planning.
• Manage and/or assist in all Global agency audits, including Internal Controls Review Program, Contract Governance support, GAO Audits (business compliance, business-managed IT audits) financial audits.
• Manage independent third-party audits – including media and production.
• Benchmarking and Innovation: participate in networking and industry committees to drive benchmarking and learning of best practices.
• Production: Support the Product Information and Compliance processes.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees